Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 11:00:39 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User reem kraishsn                    Customer:  Dear Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Reem Kraishsn ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642929448 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:44 PM, 19th Mar                   fatma                   Hi Reem, Good evening, Thank you for conta
 cting us. My name is Fatma,i will be happy to help you.           02:44 PM, 19th Mar                     reem kraishsn                    Hiii           02:44 PM, 19th Mar                     reem kraishsn                    Dear i want to check my order           02:44 PM, 19th Mar                     reem kraishsn                    As im leaving the hotel today           02:44 PM, 19th Mar                   fatma                   Could you please allow me 2 minutes to check your order 9642929448 details?           02:45 PM, 19th Mar                     reem kraishsn                    No it is           02:45 PM, 19th Mar                     reem kraishsn                    9642929447           02:45 PM, 19th Mar                     reem kraishsn                    This is the correct no           02:45 PM, 19th Mar                   fatma                   Thank you for sharing the correct order number with me           02:46 PM, 19th Mar                   fatma                
    Please be advised that order number (9642929447) is being processed and will arrive within 2-3 business days.           02:47 PM, 19th Mar                     reem kraishsn                    But this is too much           02:47 PM, 19th Mar                     reem kraishsn                    Im leaving the hotel today and travel back to Amman           02:47 PM, 19th Mar                     reem kraishsn                    And already i ordered this 2 days ago           02:48 PM, 19th Mar                   fatma                   and you will be contacted before delivery on  +971562287998           02:48 PM, 19th Mar                   fatma                   We sincerely apologise for any inconvenience           02:48 PM, 19th Mar                   fatma                   we will do our best to deliver the order ASAp           02:48 PM, 19th Mar                     reem kraishsn                    Dear fatima           02:48 PM, 19th Mar                   fatma                 
   if the order has not been delivered on the mentioned time i have shared with you           02:48 PM, 19th Mar                     reem kraishsn                    Im leaving the hotel           02:48 PM, 19th Mar                     reem kraishsn                    At 6 Pm           02:48 PM, 19th Mar                     reem kraishsn                    Today           02:48 PM, 19th Mar                   fatma                   oh, i'm really sorry to know this           02:49 PM, 19th Mar                   fatma                   but i'm sorry to inform you that the order will not been delivered today           02:49 PM, 19th Mar                     reem kraishsn                    Ok please then cancel it           02:49 PM, 19th Mar                   fatma                   because the order has not been prepared yet           02:49 PM, 19th Mar                   fatma                   Unfortunately, we won't be able to cancel your order at the moment as your order is in tran
 sit and is with the courier now. However, we would request you to not accept the delivery of your order.           02:50 PM, 19th Mar                   fatma                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           02:50 PM, 19th Mar                     reem kraishsn                    Ok           02:50 PM, 19th Mar                   fatma                   Again, please accept our sincere apologies for this.           02:50 PM, 19th Mar                   fatma                   Is there anything else i can help you with?           02:51 PM, 19th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           02:53 PM, 19th Mar                   fatma                   Hi Reem, I have not received a response from you yet, please confirm if you are still connected?           02:56 PM, 19th Mar                   fatma                   As we have not rec
 eived a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:58 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2270945