Subject: Ticket Assigned - Conversation with khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 08:52:17 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khan khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khan Bot:  Hi Khan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6283967315 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0532486620            12:35 PM, 19th Mar                     khan                    Hello when my order is prepare actually i order a gift for someone my order is still pending           12:35 PM, 19th Mar                     khan                    Kindly pickup store fast           12:36 PM, 19th Mar                   fatma                   Hi Khan, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:36 PM, 19th Mar                     khan                    Hi           12:37 PM, 19th Mar                     khan                    Please check my order status because I ordered a gift for someone order is still processing           12:37 PM, 19th Mar                     khan                    I want my order today ? please           12:38 PM, 19th Mar                   fatma                   Could you please allow me 2 minutes to check your order 6283967315 details?           12:40 PM, 19th Mar                     khan                    Ok dear           12:41 PM, 19th Mar                   fatma                   Your order ID 6283967315 is now ready for collection.           12:42 PM, 19th Mar                   fatma                   only this item is ready for collection Graphic Print Round Neck T-shirt with Short Sleeves           12:43 PM, 19th Mar                   fatma                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           12:43 PM, 19th Mar                     khan                    Please ready other order to ready to collect           12:44 PM, 19th Mar                     khan                    Actually I order a gift for my sister birthday please I request you to ready the order           12:44 PM, 19th Mar                   fatma                   the order will be ready in the store within 1-2 days           12:45 PM, 19th Mar                   fatma                   We sincerely apologise for any inconvenience           12:45 PM, 19th Mar                   fatma                   we will do our best to deliver the rest of the items to the store ASAP           12:45 PM, 19th Mar                   fatma                   Is there anything else i can help you with? ]           12:46 PM, 19th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           12:48 PM, 19th Mar                   fatma                   Hi Khan, I have not received a response from you yet, please confirm if you are still connected?           12:50 PM, 19th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:52 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2270485