Subject: Ticket Assigned - Conversation with one more thing i want to ask if i order using my account wallet then cod charges should be not ap
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 08:50:47 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with one more thing i want to ask   if i order using my account wallet then cod charges should be not ap one more thing i want to ask   if i order using my account wallet then cod charges should be not ap                    Bot:  Hi again! Bot:  Please enter your name Customer:  one more thing i want to ask   if i order using my account wallet then cod charges should be not applied Bot:  Hi One More Thing I Want To Ask   If I Order Using My Account Wallet Then Cod Charges Should Be Not Ap ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transact
 ion.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:30 PM, 19th Mar                   fatma                   Hi, Good evening, Thank you for contacting us. My name is Fatma,i will b
 e happy to help you.           12:31 PM, 19th Mar                     one more thing i want to ask   if i order using my account wallet then cod charges should be not ap                    One more thing I want to ask.. if I order using my account wallet then cod charges will not be applicable??           12:32 PM, 19th Mar                   fatma                   it will be added also to the order as usual           12:33 PM, 19th Mar                     one more thing i want to ask   if i order using my account wallet then cod charges should be not ap                    But why... Though wallet payments you already deducted money in advance...then why the cod charges?           12:34 PM, 19th Mar                   fatma                   yes it will be           12:35 PM, 19th Mar                     one more thing i want to ask   if i order using my account wallet then cod charges should be not ap                    My refund amount is also my money.. which you returned in app o
 nly           12:35 PM, 19th Mar                   fatma                   yes but you can try using your card so the COD charges will not added           12:36 PM, 19th Mar                     one more thing i want to ask   if i order using my account wallet then cod charges should be not ap                    In that case I m not paying cash on delivery you already deducting in advance from my refund amount...then why cod charges I need pay?           12:36 PM, 19th Mar                     one more thing i want to ask   if i order using my account wallet then cod charges should be not ap                    If I have refund balance in my account then why I will pay by card???           12:37 PM, 19th Mar                   fatma                   but you are going to by COD           12:38 PM, 19th Mar                   fatma                   that's why it will be added           12:38 PM, 19th Mar                   fatma                   even if you will pay by your my credit    
        12:38 PM, 19th Mar                     one more thing i want to ask   if i order using my account wallet then cod charges should be not ap                    This is not the logical once anyone already have the amount in his or her app wallet then cod option should not be even in the option even           12:39 PM, 19th Mar                   fatma                   so, you can just use any card so the COD charges will not added to the order           12:41 PM, 19th Mar                   fatma                   Is there anything else i can help you with?           12:41 PM, 19th Mar                     one more thing i want to ask   if i order using my account wallet then cod charges should be not ap                    If I will pay by card then when I will use my credit balance??           12:42 PM, 19th Mar                     one more thing i want to ask   if i order using my account wallet then cod charges should be not ap                    Fisrt time I selected cash on d
 elivery which I paid...then returned few items...and got my refund in my wallet again ordered some items from my wallet then why I need to pay cod again??           12:43 PM, 19th Mar                   fatma                   you can use both           12:43 PM, 19th Mar                   fatma                   just o not get the COD charges           12:44 PM, 19th Mar                   fatma                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           12:44 PM, 19th Mar                     one more thing i want to ask   if i order using my account wallet then cod charges should be not ap                    Ok then the cod charges will not be applied??           12:45 PM, 19th Mar                   fatma                   yes           12:45 PM, 19th Mar         
           fatma                   Is there anything else i can help you with?           12:46 PM, 19th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           12:48 PM, 19th Mar                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           12:50 PM, 19th Mar                     one more thing i want to ask   if i order using my account wallet then cod charges should be not ap                    Ok thanks           12:50 PM, 19th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day..           12:50 PM, 19th Mar                     one more thing i want to ask   if i order using my account wallet then cod charges should be not ap                    Have a good day Fatima           12:50 PM, 19th Mar                                          View conversation in 
 Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2270481