Subject: Ticket Assigned - Conversation with khalid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 08:27:50 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khalid khalid                    Bot:  Hi again! Bot:  Please enter your name Customer:  khalid Bot:  Hi Khalid ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4543333454 Bot:    Your order status is  : Cancelled   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97466927830            12:19 PM, 19th Mar                   fatma                   Hi Khalid, Good 
 evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:20 PM, 19th Mar                     khalid                    Why my order got cancelled 2 times           12:20 PM, 19th Mar                     khalid                    I need that tshirt only           12:20 PM, 19th Mar                   fatma                   We sincerely apologise for any inconvenience           12:21 PM, 19th Mar                   fatma                   Could you please allow me 2 minutes to check your order 4543333454 details?           12:21 PM, 19th Mar                     khalid                    Ok           12:21 PM, 19th Mar                   fatma                   The Item Striped Polo T-shirt with Short Sleevesin your order ID 4543333454 went out of stock           12:22 PM, 19th Mar                   fatma                   that's why our warehouse team cancelled the items           12:23 PM, 19th Mar                     khalid                    Bu
 t it is showing in stock and size           12:23 PM, 19th Mar                     khalid                    How it is possible           12:23 PM, 19th Mar                     khalid                    3 times it got cancelled           12:23 PM, 19th Mar                     khalid                    So this my slippers will come or not?           12:24 PM, 19th Mar                   fatma                   yes, i know but it takes sometime for technical team to update the application and website           12:24 PM, 19th Mar                   fatma                   in this order 4543333454 i can see only one item           12:24 PM, 19th Mar                     khalid                    Another item i have given order           12:24 PM, 19th Mar                     khalid                    Today morning pls check           12:24 PM, 19th Mar                     khalid                    It is available or no           12:24 PM, 19th Mar                   fatma                   
 4543401435           12:25 PM, 19th Mar                     khalid                    Yes           12:25 PM, 19th Mar                   fatma                   are you asking about this order ?           12:25 PM, 19th Mar                     khalid                    Yes           12:25 PM, 19th Mar                   fatma                   wait for one minute please           12:25 PM, 19th Mar                   fatma                   Please be advised that order number (4543401435) is being processed and will arrive within 2-3 business days.           12:26 PM, 19th Mar                   fatma                   and our courier team will call you on the contact number +97466927830 before delivery           12:26 PM, 19th Mar                   fatma                   Is there anything else i can help you with?           12:26 PM, 19th Mar                     khalid                    Ok thanks sister           12:27 PM, 19th Mar                     khalid                    Bye  
          12:27 PM, 19th Mar                     khalid                    Have a nice day           12:27 PM, 19th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:27 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2270412