Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 16:30:40 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:55 PM, 18th Mar                     hi                    Please i want to follow up.my refund           07:56 PM, 18th Mar                     hi                    I am waiting for two weeks now           07:56 PM, 18th Mar                     hi                    Till now nothing credit to my account           07:56 PM, 18th Mar                   fatma                   Hi, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:56 PM, 18th Mar                     hi                    I want to follow up my refund           07:57 PM, 18th Mar                   fatma                   is this your order number 4538225732           07:57 PM, 18th Mar                     hi                    Yes           07:57 PM, 18th Mar                     hi                    Keep on saying waiting the update from the store           07:57 PM, 18th Mar                   fatma                   Could you please allow me 2 minutes to check your  order details?           07:57 PM, 18th Mar                     hi                    Its been two weeks now           07:57 PM, 18th Mar                     hi                    Yes           07:58 PM, 18th Mar                     hi                    Please this is not acceptable at all           07:58 PM, 18th Mar                     hi                    Items are collected           07:58 PM, 18th Mar                   fatma                   Could you please allow me 2 minutes to check your  order details?           07:59 PM, 18th Mar                     hi                    Please           07:59 PM, 18th Mar                   fatma                   i can see that Juhi has escalated this issue           08:01 PM, 18th Mar                     hi                    I hope you wont tell me again that i will wait for the update from.our store           08:01 PM, 18th Mar                   fatma                   and our team are working on this issue to fix it ASAp           08:01 PM, 18th Mar                     hi                    Its escalated from two weels now           08:01 PM, 18th Mar                     hi                    My dear what is the exact problem           08:01 PM, 18th Mar                     hi                    I gave the items to your people           08:02 PM, 18th Mar                     hi                    So i should receive my refund           08:02 PM, 18th Mar                     hi                    I was listening for this escalate from two weeks           08:02 PM, 18th Mar                     hi                    A d           08:02 PM, 18th Mar                     hi                    And till date still escalate           08:03 PM, 18th Mar                     hi                    And           08:03 PM, 18th Mar                   fatma                   the problem is that on our system the items has not been collecting           08:03 PM, 18th Mar                     hi                    U dont even bother to refund my money           08:03 PM, 18th Mar                   fatma                   and have contacting our courier team about this           08:03 PM, 18th Mar                   fatma                   but they are not responding           08:04 PM, 18th Mar                     hi                    Its confirmed by the driver           08:04 PM, 18th Mar                     hi                    That its submitted to your store           08:04 PM, 18th Mar                     hi                    I have even given the contact number of the driver           08:04 PM, 18th Mar                   fatma                   so right now we need to escalate to the concern team           08:04 PM, 18th Mar                     hi                    So until when           08:04 PM, 18th Mar                   fatma                   to fix this issue ASAP           08:04 PM, 18th Mar                     hi                    U will escalate it           08:04 PM, 18th Mar                     hi                    What do you mean by ASAP           08:05 PM, 18th Mar                     hi                    If u have issue with ur courrier its ur problem not mine           08:05 PM, 18th Mar                     hi                    U have to sort the issue with ur courrier not to the customer           08:06 PM, 18th Mar                     hi                    We           08:06 PM, 18th Mar                     hi                    As a customer have no idea who is ur employee or outsource           08:06 PM, 18th Mar                     hi                    You have given our contact details to your driver to collect ot           08:07 PM, 18th Mar                     hi                    ???           08:07 PM, 18th Mar                     hi                    So pls tell me when u will refund my money           08:07 PM, 18th Mar                     hi                    I demand to return my money ASAP           08:07 PM, 18th Mar                   fatma                   We sincerely apologise for any inconvenience           08:08 PM, 18th Mar                     hi                    And dont tell me u will escalate           08:08 PM, 18th Mar                   fatma                   we will do our best to fix this issue and update you on your email           08:08 PM, 18th Mar                     hi                    This sentence has been used already for a weeks now           08:08 PM, 18th Mar                     hi                    Even in the email no one is responding           08:09 PM, 18th Mar                     hi                    Solve this between ur courrie and you           08:09 PM, 18th Mar                     hi                    Not me           08:09 PM, 18th Mar                     hi                    Its not my problem           08:09 PM, 18th Mar                     hi                    If your courrie is not responding           08:09 PM, 18th Mar                     hi                    Courrier*           08:09 PM, 18th Mar                     hi                    You have to return my money           08:10 PM, 18th Mar                     hi                    When u will return my money           08:11 PM, 18th Mar                     hi                    I want my money           08:11 PM, 18th Mar                     hi                    Solve this between u and ur courrier           08:12 PM, 18th Mar                   fatma                   i can understand your frustration here.           08:13 PM, 18th Mar                     hi                    Since u understand           08:13 PM, 18th Mar                     hi                    Refund my money           08:13 PM, 18th Mar                     hi                    I need my money bacj           08:14 PM, 18th Mar                     hi                    Back           08:14 PM, 18th Mar                     hi                    Ur items was returned           08:14 PM, 18th Mar                   fatma                   sure, i know it's not acceptable and that's why i will inform my team about this isssue           08:14 PM, 18th Mar                     hi                    Its well informed ur team from two weeks           08:15 PM, 18th Mar                     hi                    And seems your not talking this issue seriously           08:15 PM, 18th Mar                     hi                    Its hard earned money           08:15 PM, 18th Mar                     hi                    Every cents counts           08:15 PM, 18th Mar                     hi                    We did not get that money from streets           08:15 PM, 18th Mar                     hi                    How many people should inform ur team to solc           08:16 PM, 18th Mar                     hi                    Solve this           08:16 PM, 18th Mar                     hi                    How many times you have to inform           08:16 PM, 18th Mar                     hi                    Before i get my cash           08:17 PM, 18th Mar                   fatma                   We sincerely apologise for any inconvenience           08:18 PM, 18th Mar                   fatma                   We would like to inform you that we have processed the refund of amount (QAR 90) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           08:19 PM, 18th Mar                   fatma                   Again, please accept our sincere apologies for this.           08:20 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           08:21 PM, 18th Mar                   fatma                   هل ما زلت معنا ؟            08:23 PM, 18th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           08:24 PM, 18th Mar                   fatma                   Hi Jannet, I have not received a response from you yet,  please confirm if you are still connected?           08:25 PM, 18th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:27 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2268729