Subject: Ticket Assigned - Conversation with rasha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 16:20:30 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rasha rasha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rasha Bot:  Hi Rasha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9642977569 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971559611077            08:01 PM, 18th Mar                   fatma                   Hi Rasha, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           08:02 PM, 18th Mar                     rasha                    Hi           08:03 PM, 18th Mar                     rasha                    Hope you are doing good           08:03 PM, 18th Mar                     rasha                    I would like to receive my order tonight itself. So I want to know if it’s reached the chosen store yet?           08:03 PM, 18th Mar                     rasha                    It’s an emergency           08:03 PM, 18th Mar                     rasha                    I had chosen click and collect           08:04 PM, 18th Mar                     rasha                    Hello Fatma? Are you there?           08:04 PM, 18th Mar                   fatma                   yes i'm here           08:05 PM, 18th Mar                   fatma                   sorry for late reply           08:05 PM, 18th Mar                   fatma                   is this your order number: 9642977569?           08:06 PM, 18th Mar                   fatma                   Could you please allow me 2 minutes to check your  order details?           08:08 PM, 18th Mar                   fatma                   We see that you have placed your order on Mar 17, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           08:09 PM, 18th Mar                   fatma                   We sincerely apologise for any inconvenience           08:09 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           08:09 PM, 18th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           08:12 PM, 18th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:19 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2268690