Subject: Ticket Assigned - Conversation with nauman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 16:18:29 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nauman nauman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nauman Bot:  Hi Nauman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6283690153 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0966560242398            07:59 PM, 18th Mar                   fatma                   Hi Nauman, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           08:01 PM, 18th Mar                     nauman                    Hello           08:01 PM, 18th Mar                     nauman                    My delivery guy text on Tuesday for delivery he was at my location but unfortunately I was not there at that time           08:02 PM, 18th Mar                     nauman                    So till then he didn’t deliver my items           08:02 PM, 18th Mar                   fatma                   6283690153 is this your order number?           08:05 PM, 18th Mar                     nauman                    Yes           08:05 PM, 18th Mar                   fatma                   Could you please allow me 2 minutes to check your  order details?           08:07 PM, 18th Mar                     nauman                    Ok           08:07 PM, 18th Mar                   fatma                   i have checked and i can see that our courier team tried to deliver the order on 16 march           08:11 PM, 18th Mar                   fatma                   don't worry           08:11 PM, 18th Mar                   fatma                   our courier team will try to deliver the order once again           08:11 PM, 18th Mar                     nauman                    When           08:11 PM, 18th Mar                     nauman                    Ok           08:11 PM, 18th Mar                   fatma                   and they will contact you before delivery on the contact number 560242398           08:11 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           08:11 PM, 18th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           08:12 PM, 18th Mar                     nauman                    I will not be in my home Friday and Saturday           08:12 PM, 18th Mar                   fatma                   no problem just inform the delivery agent           08:13 PM, 18th Mar                   fatma                   and they will try to deliver the order once again           08:14 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           08:14 PM, 18th Mar                     nauman                    Ok send someone who speaks English           08:14 PM, 18th Mar                     nauman                    No           08:14 PM, 18th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:18 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2268678