Subject: Ticket Assigned - Conversation with mohammed safeer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 15:52:20 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed safeer mohammed safeer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed safeer Bot:  Hi Mohammed Safeer ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561808932            07:34 PM, 18th Mar                   fatma                   Hi Mohammed, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:35 PM, 18th Mar                     mohammed safeer                    Hi fatma , how are you           07:35 PM, 18th Mar                   fatma                   I'm good           07:36 PM, 18th Mar                     mohammed safeer                    Last week i was returned two shirt thru online. Can i have that status please           07:36 PM, 18th Mar                   fatma                   i can see  that you are contacting us regarding returns           07:36 PM, 18th Mar                     mohammed safeer                    I have a concerned abt that           07:36 PM, 18th Mar                     mohammed safeer                    Totally 75 riyal will become the price for that items           07:37 PM, 18th Mar                     mohammed safeer                    But refund amount showing only 41 riyal           07:37 PM, 18th Mar                     mohammed safeer                    Why           07:37 PM, 18th Mar                   fatma                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           07:37 PM, 18th Mar                   fatma                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           07:38 PM, 18th Mar                     mohammed safeer                    So still item didnt reach in your wire house           07:38 PM, 18th Mar                     mohammed safeer                    Oh i see           07:39 PM, 18th Mar                     mohammed safeer                    But still return process ongoing rgt           07:39 PM, 18th Mar                     mohammed safeer                    In future, can i return items via one of your nearest center, is this possible           07:41 PM, 18th Mar                   fatma                   yes it's possible           07:43 PM, 18th Mar                   fatma                   all you need is to show your order number while returning the items           07:43 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           07:44 PM, 18th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           07:46 PM, 18th Mar                   fatma                   Hi Mohammed, I have not received a response from you yet,  please confirm if you are still connected?           07:48 PM, 18th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:50 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2268555