Subject: Ticket Assigned - Conversation with m imran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 15:50:39 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with m imran m imran                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  m imran Bot:  Hi M Imran ,what do you need help with? Customer:  Your order update Customer:  /startOver Bot:  Please choose your location Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6284116736 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0595643471            07:40 PM, 18th Mar                     m imran                    Aoa           07:40 PM, 18th Mar                     m imran                    /startOver           07:40 PM, 18th Mar                   Bot                   يرجى إدخال اسمك           07:40 PM, 18th Mar                   fatma                   H M. Imrani, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:41 PM, 18th Mar                     m imran                    Aoa           07:41 PM, 18th Mar                     m imran                    I will ask to you iwill placed this order 6284116736 shukran 5 pints i earn but not give me shukran points           07:43 PM, 18th Mar                   fatma                   Could you please allow me 2 minutes to check your  order details?           07:43 PM, 18th Mar                     m imran                    Ok           07:43 PM, 18th Mar                     m imran                    6284116736this order           07:44 PM, 18th Mar                   fatma                   wait for a minute sir           07:45 PM, 18th Mar                     m imran                             07:45 PM, 18th Mar                     m imran                    Are you check           07:45 PM, 18th Mar                   fatma                   sir, Shukran Points are credited to your account after 14 days from the date of delivery of the order.           07:46 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           07:46 PM, 18th Mar                     m imran                    This is click and collect           07:46 PM, 18th Mar                     m imran                    Are you here           07:47 PM, 18th Mar                   fatma                   yes i'm here           07:47 PM, 18th Mar                   fatma                   sorry, after collecting the order           07:47 PM, 18th Mar                     m imran                    This is click and collect           07:47 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           07:47 PM, 18th Mar                     m imran                    Tell memy order stat           07:47 PM, 18th Mar                     m imran                    Staus           07:47 PM, 18th Mar                     m imran                    Plz           07:48 PM, 18th Mar                     m imran                    Status           07:48 PM, 18th Mar                   fatma                   We see that you have placed your order on Mar 15, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           07:48 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           07:49 PM, 18th Mar                     m imran                    Now i collect?           07:49 PM, 18th Mar                     m imran                    My order ?           07:49 PM, 18th Mar                   fatma                   sorry, nut           07:50 PM, 18th Mar                     m imran                    Ok           07:50 PM, 18th Mar                     m imran                    Thanks           07:50 PM, 18th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:50 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2268547