Subject: Ticket Assigned - Conversation with mohammed fazir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 14:33:35 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed fazir mohammed fazir                    Bot:  Hi again! Bot:  Please enter your name Customer:  6283837511 when i will receive my order Bot:  Please enter your name Customer:  mohammed fazir Bot:  Hi Mohammed Fazir ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6283837511 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0570651614            06:20 PM, 18th Mar                     mohammed fazir                    Ok           06:21 PM, 18th Mar                   fatma                   Hi Mohammed, Good evening Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:22 PM, 18th Mar                   fatma                   i can see that you are contacting us to know the status of the order number  6283837511           06:23 PM, 18th Mar                   fatma                   Could you please allow me 2 minutes to check your  order details?           06:26 PM, 18th Mar                   fatma                   We see that you have placed your order on Mar 14, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           06:27 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           06:27 PM, 18th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           06:29 PM, 18th Mar                   fatma                   Hi, I have not received a response from you yet,  please confirm if you are still connected?           06:31 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2268206