Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 14:33:03 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 busines
 s days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96569903192            06:17 PM, 18th Mar                     hi                    Ok           06:17 PM, 18th Mar                     hi                    Please make it fast           06:18 PM, 18th Mar                   fatma                   Hi, Thank you for 
 contacting us. My name is Fatma,i will be happy to help you.           06:18 PM, 18th Mar                     hi                    Hi please call me in the below number           06:18 PM, 18th Mar                     hi                    +96569903192           06:18 PM, 18th Mar                   fatma                   we can arrange a call back within 1-2 days           06:19 PM, 18th Mar                   fatma                   but could you share with me the issue you are facing so i can help you           06:19 PM, 18th Mar                     hi                    Actually one of my order got cancelled           06:19 PM, 18th Mar                     hi                    When I will get the refund           06:19 PM, 18th Mar                     hi                    8242768396           06:20 PM, 18th Mar                     hi                    My order number           06:20 PM, 18th Mar                   fatma                   is this your order number 8242768396?  
          06:20 PM, 18th Mar                     hi                    Yes           06:20 PM, 18th Mar                   fatma                   Could you please allow me 2 minutes to check your  order details?           06:20 PM, 18th Mar                     hi                    Ok sure           06:20 PM, 18th Mar                     hi                    Actually other items got delivered           06:21 PM, 18th Mar                     hi                    But one item cancelled by center point           06:21 PM, 18th Mar                   fatma                   The Item Chequered Jacket with Long Sleeves and Notched Lapel in your order ID 8242768396 went out of stock, so we've partially shipped your order and the amount of KWD3.90 will be refunded back to your debit or Credit Card in 2 - 15 working days.           06:22 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           06:22 PM, 18th Mar                   fatma     
               Hi, I'm not getting a response from you. Are we still connected?           06:26 PM, 18th Mar                   fatma                   Hi, I have not received a response from you yet,  please confirm if you are still connected?           06:29 PM, 18th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:31 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2268201