Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 14:32:16 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642779567 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552683396            06:24 PM, 18th Mar                     hello                    Hello. Im just want to ask about the status of my order..           06:25 PM, 18th Mar                   fatma                   Hi, Good evening Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:25 PM, 18th Mar                     hello                    Hello. Im just want to ask about the status of my order           06:26 PM, 18th Mar                   fatma                   is this your order number : 9642779567?           06:26 PM, 18th Mar                     hello                    Yes           06:26 PM, 18th Mar                   fatma                   Could you please allow me 2 minutes to check your  order details?           06:27 PM, 18th Mar                     hello                    No problem           06:28 PM, 18th Mar                   fatma                   We see that you have placed your order on Mar 16, 2021 We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           06:30 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           06:30 PM, 18th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           06:31 PM, 18th Mar                     hello                    Thanks           06:31 PM, 18th Mar                     hello                    I see           06:31 PM, 18th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:32 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2268195