Subject: Ticket Assigned - Conversation with karen dohina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 14:25:23 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with karen dohina karen dohina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  karen dohina Bot:  Hi Karen Dohina ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  0552475095 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6284931905 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  charrenz1
 [email-masked] Bot:  Please enter your number Customer:  0552475095            06:10 PM, 18th Mar                     karen dohina                    Ok           06:11 PM, 18th Mar                   fatma                   Hi Karen, Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:11 PM, 18th Mar                   fatma                   i can see that you are contacting us to know your order status           06:12 PM, 18th Mar                   fatma                   Please be advised that order number (6284931905) is being processed and will arrive within 2-4 business days.           06:13 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           06:14 PM, 18th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           06:16 PM, 18th Mar                   fatma                   Hi Kern, I have not received a response from you yet
 ,  please confirm if you are still connected?           06:18 PM, 18th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:22 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2268164