Subject: Ticket Assigned - Conversation with raghi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 13:27:28 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with raghi raghi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  raghi Bot:  Hi Raghi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6284979808 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  550589478            05:07 PM, 18th Mar                   fatma                   Hi Raghi, Thank 
 you for contacting us. My name is Fatma,i will be happy to help you.           05:07 PM, 18th Mar                     raghi                    Helloo           05:08 PM, 18th Mar                     raghi                    I had placed an order i think 2 days back           05:08 PM, 18th Mar                     raghi                    Today randomly i checked and i saw somthing got caneclled           05:08 PM, 18th Mar                   fatma                   i can see that you are contacting us to know the status of the order number:  6284979808           05:08 PM, 18th Mar                     raghi                    Bt i cnt figure out which one           05:08 PM, 18th Mar                     raghi                    Yess           05:08 PM, 18th Mar                     raghi                             05:09 PM, 18th Mar                   fatma                   We sincerely apologise for any inconvenience           05:09 PM, 18th Mar                     raghi             
        Did anything get cancelled ?           05:09 PM, 18th Mar                   fatma                   Could you please allow me 2 minutes to check your  order details?           05:10 PM, 18th Mar                     raghi                    Suree           05:10 PM, 18th Mar                   fatma                   i'm sorry but i can see that order has been placed on  3/17/21           05:14 PM, 18th Mar                     raghi                    Yesss           05:14 PM, 18th Mar                     raghi                    I wanted to no if anything is caneclled . Bcz v selected cash on delivery . I dnt want to pay for tge thinhs i am not goin to recieve and later get credit for it           05:15 PM, 18th Mar                     raghi                    Did u receive my screenshot           05:15 PM, 18th Mar                   fatma                   The Item Full Length Floral Print Leggings with Elasticised Waistband in your order ID 6284979808 went out of stock, so w
 e've partially shipped your order and the invoice has been edited           05:15 PM, 18th Mar                     raghi                    Okayyy           05:15 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           05:16 PM, 18th Mar                     raghi                    Bt it still shows 225 riyals           05:16 PM, 18th Mar                   fatma                   yes i know, but the invoice will be edited           05:16 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           05:17 PM, 18th Mar                     raghi                    Wasntit 225 riyals including the leggings.. also if that leggings goes out of stock it comes under an offer . 2 for 25. That will also chnage right           05:17 PM, 18th Mar                     raghi                    Can u tell me wat is final amount nw shown ?           05:17 PM, 18th Mar                   fatma          
          sure           05:21 PM, 18th Mar                   fatma                   one minute please           05:22 PM, 18th Mar                   fatma                   210.46 this will be the total amount for you order           05:26 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           05:26 PM, 18th Mar                     raghi                    Noo thats it           05:26 PM, 18th Mar                     raghi                    Thank you           05:26 PM, 18th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:26 PM, 18th Mar                     raghi                    U too           05:27 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2267850