Subject: Ticket Assigned - Conversation with السلام عليكم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 13:21:54 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with السلام عليكم السلام عليكم                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  السلام عليكم Bot:  Hi السلام عليكم ,what do you need help with? Customer:  /startOver Bot:  Hi السلام عليكم ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966580539068 Bot:  Please wait while we transfer you to an agent Customer:  ok Agent:  Hi, Thank you for contacting us. My name is Mohammed,i will be happy to assist you? Agent:  وعليكم السلام ورحمة الله وبركاته Agent:  Could you please share your order number so that I can assist you further? Customer:  I received this order but one item of them has a defect Customer:  6282454506 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  You can retrieve products within 14 days through one of the following options:    1- You can book an appointment to receive the returned product online by logging in to your account and going to the order book, then click on "order number" from this page (https://www.centrepointstores.com/), and choose the products you want to return.    2- You can visit the nearest branch (Centrepoint) and return the product to the branch.    3- You can provide us with the full product name and order number in order to create a return request from us. Customer:  if I make a return request and you will recive it and find the defect Customer:  I will get a full refund ? Agent:  you will get refund for the defect item Agent:  Is there anything else may I assist you? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi السلام عليكم ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6283754687 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:58 PM, 18th Mar                     السلام عليكم                    6283754687           04:59 PM, 18th Mar                     السلام عليكم                    هذا الطلب تم حسب مجموعتين تيشرتات بسعرها دون الخصم           04:59 PM, 18th Mar                   fatma                   مرحبا مساء الخير معك فاطمة,يسرني أن أساعدك.           05:06 PM, 18th Mar                   fatma                   أستطيع أن أرىأنني أجرى مع سيادتكم محادثة أخرى           05:06 PM, 18th Mar                   fatma                   هل يمكنني إغلاق هذه المحادثة؟           05:07 PM, 18th Mar                   fatma                   والمتابعه هناك؟           05:07 PM, 18th Mar                   fatma                   هل ما زلت معنا ؟            05:10 PM, 18th Mar                   fatma                   هل يمكنك إعلامي إذا كنت متصل معي؟           05:13 PM, 18th Mar                   fatma                   يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد            05:15 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2267824