Subject: Ticket Assigned - Conversation with muhammed ashkar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 13:18:42 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammed ashkar muhammed ashkar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammed ashkar Bot:  Hi Muhammed Ashkar ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553392348 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi muhammed, My name is Arunjay, Thank you for contacting us. I will be happy to help you. Agent:  How may I help you? Customer:  Hai Agent:  Please elaborate your concern. Customer:  Before 5 days I buy one shoes , then the size is not match for me I need size size 43 they send 44 . So I return the shoes I need exchange Customer:  I don't want refund money I neede actually same shoes size size 43 Customer:  They send me email they will refund money . I don't want refund indeed same item but 43 size Agent:  We are sorry for the inconvenience caused to you  kindly share the order id. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi muhammed, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammed Ashkar ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Muhammed, Good Afternoon. Thank you for contacting us. My name is Humayun. How may I help you?  Agent:  Could you please share your order number so that I can assist you further? Customer:  Ok I will share Customer:  Just a moment Agent:  sure Customer:  IMAGE Customer:  I return all ready before I need same shoes size 43 Agent:  thanks Agent:  Please allow me to check it for you.  Customer:  I don't want refund money Agent:  Please be informed that for online there is no exchange Agent:  you can only exchange the item by visit the store Customer:  I go the stores they told me some problems for the barcodes Customer:  This now only available in Dubai. Not in Abu Dhabi Customer:  Then what I can do Customer:  This my first experience but too much bad experience Customer:  So ok leave it when you will refund the money Customer:  IMAGE Customer:  Can you tell me what is the credit Agent:  the refund has already been credited in your my credit account. Customer:  So how I can get the money Customer:  You don't have options for exchange ok give me my money back Agent:  You can use the my credit balance by placing the order Agent:  and pay through my credit Customer:  I don't want buy from your application Customer:  No have exchanges Agent:  exchange can be done from the store Agent:  but now as you have already returned the item it can not be done Customer:  Then I go centre point stores , they told me not available the item Customer:  You need go dubai Customer:  For the one shoes I go Dubai . What is this Agent:  You can check with any store that is nearby Customer:  I aks the stores ok refund my money they told me they can't Agent:  but with the same product if it is available in the store Customer:  I check all store, one store have same item but they not give me Agent:  but the money is already refunded in my credit Customer:  They told me that's barcode problems Agent:  We are sorry for that Agent:  but we make you assure that this won't happens again. Customer:  One stores have same item but they don't want to give me Customer:  My first experience is toooooooo bad Customer:  Thanks allot Agent:  We are sorry for that Customer:  I will post on social media about this happend ofcourse Agent:  We make sure this will not be repeated Agent:  Is there anything else I can assist you with ? Customer:  Thanks allot Customer:  Bye Agent:  You are welcome Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammed Ashkar ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9642695874 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:32 PM, 18th Mar                   fatma                   Hi Muhammed,  Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:33 PM, 18th Mar                     muhammed ashkar                    Where is my order why it's delay           04:33 PM, 18th Mar                     muhammed ashkar                    You told me I will get on Thursday           04:33 PM, 18th Mar                     muhammed ashkar                    Untill now it's processing           04:33 PM, 18th Mar                     muhammed ashkar                    Why           04:33 PM, 18th Mar                   fatma                   9642695874           04:34 PM, 18th Mar                   fatma                   is this your order number?           04:34 PM, 18th Mar                     muhammed ashkar                    And Tomarrow the location for delivery place is close because Friday           04:34 PM, 18th Mar                     muhammed ashkar                    Yes this is my order number           04:34 PM, 18th Mar                   fatma                   Could you please allow me 2 minutes to check your  order details?           04:34 PM, 18th Mar                     muhammed ashkar                    Ok take your time           04:35 PM, 18th Mar                   fatma                   We see that you have placed your order on Mar 16, 2021. We would like to inform that Collection Point Delivery orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           04:35 PM, 18th Mar                     muhammed ashkar                    Sister when I ordered this applications told me you will get your item on Thursday           04:36 PM, 18th Mar                     muhammed ashkar                    Now you taking about 5 days           04:36 PM, 18th Mar                     muhammed ashkar                    What is that           04:36 PM, 18th Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           04:37 PM, 18th Mar                   fatma                   but this the time time frame nowadays           04:37 PM, 18th Mar                   fatma                   and it may take less time           04:37 PM, 18th Mar                     muhammed ashkar                    This is my second bad experience from your centerpoint           04:37 PM, 18th Mar                     muhammed ashkar                    So when I can get actuallly           04:37 PM, 18th Mar                     muhammed ashkar                    If I know all ready it's take more days I never orderd           04:38 PM, 18th Mar                   fatma                   actually the exact date is not mentioned here in my system           04:38 PM, 18th Mar                     muhammed ashkar                    This is really bad you doing for your coustomers           04:38 PM, 18th Mar                     muhammed ashkar                    I can get any option for get today my delivery           04:38 PM, 18th Mar                     muhammed ashkar                    Because I have to go tomorrow then I come back after  2 weeks           04:39 PM, 18th Mar                     muhammed ashkar                    Understand the cituations           04:39 PM, 18th Mar                     muhammed ashkar                    Your system told me you will get on Thursday that's why order           04:39 PM, 18th Mar                   fatma                   i understand, but till now the order has not been delivered to the store           04:40 PM, 18th Mar                     muhammed ashkar                    Ok when ? You can tell me a proper time           04:40 PM, 18th Mar                     muhammed ashkar                    Or I can go collect from the store?           04:41 PM, 18th Mar                   fatma                   i really want to share with you the exact time           04:41 PM, 18th Mar                     muhammed ashkar                    Ok ? plz tell me           04:42 PM, 18th Mar                   fatma                   but here in my system it is not mentioned           04:42 PM, 18th Mar                   fatma                   i'm really sorry           04:42 PM, 18th Mar                     muhammed ashkar                    Oh then for who I ask if you say sorry           04:42 PM, 18th Mar                     muhammed ashkar                    Then I am your coustomer for who I ask           04:43 PM, 18th Mar                   fatma                   it depends on the warehouse, and after the time frame i have shared with you if you did not get your order           04:44 PM, 18th Mar                   fatma                   so kindly contact us again           04:44 PM, 18th Mar                     muhammed ashkar                    Plz Fatima helpe me ????           04:44 PM, 18th Mar                   fatma                   and we will be happy to help you           04:44 PM, 18th Mar                     muhammed ashkar                    So many time you say we will happy to help you           04:44 PM, 18th Mar                     muhammed ashkar                    But I can't get the help from the center point           04:44 PM, 18th Mar                   fatma                   We sincerely apologise for any inconvenience           04:45 PM, 18th Mar                   fatma                   but we are trying our best to help you sir           04:45 PM, 18th Mar                     muhammed ashkar                    Only you say from mouth but not do I know           04:45 PM, 18th Mar                     muhammed ashkar                    So it's means I not get today right           04:46 PM, 18th Mar                   fatma                   no sir, it's not like this           04:46 PM, 18th Mar                   fatma                   it may delivered to the store any time           04:47 PM, 18th Mar                     muhammed ashkar                    Then why you can't give me a proper solutions           04:47 PM, 18th Mar                   fatma                   that's why you will got SMS to inform you that the order is ready           04:47 PM, 18th Mar                     muhammed ashkar                    People need the item when they need , not after           04:47 PM, 18th Mar                     muhammed ashkar                    Order is ready but your deliver boys not ready           04:47 PM, 18th Mar                   fatma                   i understand, and we will do our best to deliver the order on the mentioned time i have shared with you           04:48 PM, 18th Mar                     muhammed ashkar                    Because Tomarrow the burjeel laundry close           04:48 PM, 18th Mar                     muhammed ashkar                    It's means I get only Saturday           04:48 PM, 18th Mar                     muhammed ashkar                    Your shoe size is 43 ?           04:49 PM, 18th Mar                     muhammed ashkar                    I can change the delivery location?           04:51 PM, 18th Mar                   fatma                   i'm really sorry for the late reply           04:56 PM, 18th Mar                   fatma                   but after placing order we can't change the order detalis           04:57 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           04:59 PM, 18th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:00 PM, 18th Mar                   fatma                   Hi Muhammed, I have not received a response from you yet, please confirm if you are still connected?           05:02 PM, 18th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:03 PM, 18th Mar                     muhammed ashkar                    Huy           05:04 PM, 18th Mar                   fatma                   yes sir i'm here for you           05:05 PM, 18th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:08 PM, 18th Mar                   fatma                   Hi Muhammed, I have not received a response from you yet, please confirm if you are still connected?           05:10 PM, 18th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:15 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2267804