Subject: Ticket Assigned - Conversation with mariam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 12:55:57 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariam mariam                    Bot:  Hi again! Bot:  Please enter your name Customer:  mariam Bot:  Hi Mariam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take
  an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0522454921            04:37 PM, 18th Mar                     mariam                    Ok           04:37 PM, 18th Mar                   fatma                   Hi Marian , Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:38 PM, 18th Mar                     mariam                    I requested for return           04:38 PM, 18th Mar                     mariam 
                    And i didnt get any response           04:38 PM, 18th Mar                   fatma                   9642377969           04:41 PM, 18th Mar                   fatma                   is this your order number?           04:41 PM, 18th Mar                   fatma                   We sincerely apologise for any inconvenience however, please note the courier partner may take up to 7 - 10 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (522454921). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           04:43 PM, 18th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:45 PM, 18th Mar                   fatma                   Hi Mariam, I have not received a response from you yet, please confirm if you are stil
 l connected?           04:48 PM, 18th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:55 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2267652