Subject: Ticket Assigned - Conversation with tina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 11:41:26 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tina tina                    Bot:  Hi again! Bot:  Please enter your name Customer:  tina Bot:  Hi Tina ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:27 PM, 18th Mar                   fatma                   Hi Tina, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:27 PM, 18th Mar                     tina                    Hello, i need to return           03:28 PM, 18th Mar                  
    tina                    I dnt have the return sheet           03:28 PM, 18th Mar                     tina                    And i cant request online cuz i dnt have account           03:28 PM, 18th Mar                   fatma                   You can retrieve products within 14 days through one of the following options: 1- You can call the customer support team at (18-60-190) to book an appointment to receive the returned product. 2- You can also book an appointment to receive the returned product from the Internet by logging into your account and going to the order book, then click on the "order number" from this page , and choose the products you want to return. .           03:28 PM, 18th Mar                   fatma                   it's okay           03:29 PM, 18th Mar                     tina                    So?           03:29 PM, 18th Mar                     tina                    I want to return from store           03:29 PM, 18th Mar                   fatma      
              no problem you can jut provide me with your order number and i can create a return request           03:30 PM, 18th Mar                     tina                    Wait pls           03:30 PM, 18th Mar                     tina                    . Order 8242394572           03:31 PM, 18th Mar                   fatma                   which item you would like to return?           03:31 PM, 18th Mar                     tina                    Both           03:31 PM, 18th Mar                     tina                    Two lamps           03:31 PM, 18th Mar                     tina                    The whole order           03:32 PM, 18th Mar                   fatma                   oh Could you please allow me 2 minutes to check your  order details?           03:32 PM, 18th Mar                     tina                    Ok           03:32 PM, 18th Mar                   fatma                   We would like to inform you that we have created a return request and the 
 courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +96697499033.           03:35 PM, 18th Mar                   fatma                   You can also tracking the return request on land mark team using the tracking number RP0318210003473.           03:35 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           03:35 PM, 18th Mar                     tina                    So what i will do now           03:36 PM, 18th Mar                     tina                    I will just go store and return?           03:36 PM, 18th Mar                     tina                    Without any paper?           03:36 PM, 18th Mar                     tina                    ??           03:39 PM, 18th Mar                   fatma                   with the order number and your ID only           03:40 PM, 18th Mar                  
  fatma                   Is there anything else i can help you with?           03:40 PM, 18th Mar                     tina                    Okk thnkss           03:40 PM, 18th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:41 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2267171