Subject: Ticket Assigned - Conversation with waqas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 08:44:54 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with waqas waqas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  waqas Bot:  Hi Waqas ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642402910 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  9642402910            12:42 PM, 18th Mar                   fatma                   Hi Waqas, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:42 PM, 18th Mar                     waqas                    Hi Fatma           12:42 PM, 18th Mar                     waqas                    I had made an order for click and collect on monday           12:42 PM, 18th Mar                     waqas                    9642402910           12:43 PM, 18th Mar                   fatma                   i can see that you are contacting us to know the status of the order number:9642402910           12:43 PM, 18th Mar                     waqas                    I have still not got the reply on it usually i get it with in the next day           12:43 PM, 18th Mar                     waqas                    Yes           12:43 PM, 18th Mar                   fatma                   We see that you have placed your order on Mar 15, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           12:43 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           12:44 PM, 18th Mar                     waqas                    No thats more than enough           12:44 PM, 18th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:44 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265994