Subject: Ticket Assigned - Conversation with jessica
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 08:28:20 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jessica jessica                    Bot:  Hi again! Bot:  Please enter your name Customer:  jessica Bot:  Hi Jessica ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9642690189 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559428493            12:14 PM, 18th Mar                   fatma          
          Hi Jessica, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:14 PM, 18th Mar                     jessica                    Hi           12:14 PM, 18th Mar                     jessica                    I have order two items           12:14 PM, 18th Mar                     jessica                    Can i refund the other one           12:14 PM, 18th Mar                     jessica                    Tha pajamas set           12:14 PM, 18th Mar                     jessica                    I will take the perfume           12:15 PM, 18th Mar                   fatma                   i can see that you are contacting us to know the status of the order ID: 9642690189           12:15 PM, 18th Mar                     jessica                    Can i cancel the pajamas set           12:15 PM, 18th Mar                   fatma                   Could you please allow me 2 minutes to check your  order details?           12:15 PM, 18th Mar   
                 fatma                   We sincerely apologise for the inconvenience caused to you however, we have checked and it appears that the following order number: (9642690189) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9642692223).           12:16 PM, 18th Mar                     jessica                    Huh           12:17 PM, 18th Mar                     jessica                    I received a msg           12:17 PM, 18th Mar                     jessica                    Perfume is ready for collection           12:17 PM, 18th Mar                     jessica                    And i was deducted for the amount           12:17 PM, 18th Mar                   fatma                   The payment has been captured only once from your account which is for the new successfully placed order.           12:
 18 PM, 18th Mar                   fatma                   i'm really sorry to inform you that we can not cancel this item           12:19 PM, 18th Mar                   fatma                   but after you receive the order you can return it and get your refund back           12:20 PM, 18th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           12:22 PM, 18th Mar                     jessica                    Ah ok           12:24 PM, 18th Mar                     jessica                    So i can refund in the same shop where i collected the items           12:24 PM, 18th Mar                   fatma                   you can return it to the nearest store           12:26 PM, 18th Mar                   fatma                   or you can create a return request           12:26 PM, 18th Mar                     jessica                    Ok thank u for ur support           12:27 PM, 18th Mar                   fatma    
                It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:27 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265886