Subject: Ticket Assigned - Conversation with zahid mehmood
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 08:22:42 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zahid mehmood zahid mehmood                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi good afternoon  i recived msg from baby shop regarding my refound order 9639589651 yet i havent recived any update when i get nad how i get my refund Bot:  Please enter your name Customer:  zahid mehmood Bot:  Hi Zahid Mehmood ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your
  account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569893700            12:06 PM, 18th Mar                     zahid mehmood                    Can i used this balance to buy another thing in your outlet?           12:07 PM, 18th Mar            
        fatma                   Hi Zahid, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:11 PM, 18th Mar                   fatma                   is it your your my credit balance?           12:12 PM, 18th Mar                   fatma                   i'm sorry but you can you this balance in online orders only           12:13 PM, 18th Mar                   fatma                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           12:13 PM, 18th Mar                   fatma                   Is there anything else i can help you with?           12:13 PM, 18th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           12:15 PM, 18th Mar                   fatma              
      Hi Zahid , I have not received a response from you yet, please confirm if you are still connected?           12:17 PM, 18th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:19 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265854