Subject: Ticket Assigned - Conversation with sara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 08:10:19 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6283824890 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0540611132 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Sara, Thank you for contacting us. My name is Mohammed,i will be happy to assist you? Customer:  I want to know when i will receive my shipment Agent:  is this contact number working 966540611135? Customer:  This is not correct number Customer:  0540611132 Customer:  32 in the end not 35 Customer:  This is my number : 0540611132 Agent:  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  Is there anything else may I assist you? Customer:  What do you mean Customer:  I am asking about the shipment status Agent:  we will update your contact number to our courier team to contact you Customer:  How long this will take ? And also can you keep me updated through my email ? Customer:  Also note that my number is correct in this account , how come its wrong with you? Customer:  Hello , are you there ? Agent:  we will update you through your email Customer:  Thank you, will should i expect a call or update ? Agent:  you will get email with in 24 hours Agent:  Is there anything else may I assist you? Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sara ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6283824890 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:45 AM, 18th Mar                     sara                    Hello           11:45 AM, 18th Mar                   Bot                   أهلا مرة أخرى!           11:45 AM, 18th Mar                     sara                    This is my order 6283824890           11:45 AM, 18th Mar                     sara                    What is the status           11:46 AM, 18th Mar                     sara                    Did mot receive the call cause i think the number is not correct           11:46 AM, 18th Mar                     sara                    Yesterday, concern was raised to update the new number           11:46 AM, 18th Mar                     sara                    Hello , anyone there !           11:48 AM, 18th Mar                   fatma                   Hi Sara, Thank you for contacting us. My name is Fatma,i will be happy to help you.           11:50 AM, 18th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           11:54 AM, 18th Mar                   fatma                   sorry for late reply           11:59 AM, 18th Mar                   fatma                   We would like to inform you that our courier partner tried to contact you on (540611135) but didn't receive any response from your end.           12:00 PM, 18th Mar                   fatma                   is this your correct contact number ?           12:00 PM, 18th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           12:02 PM, 18th Mar                   fatma                   Hi (Sara, I have not received a response from you yet, please confirm if you are still connected?           12:04 PM, 18th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:07 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265787