Subject: Ticket Assigned - Conversation with hi there
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 13:28:33 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi there hi there                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi there Bot:  Hi Hi There ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7442947587 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97337778696            05:13 PM, 17th Mar                     hi there                    ok           05:13 PM, 17th Mar                   fatma                   Hi, Good after noon. Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:14 PM, 17th Mar                     hi there                    Hi fatima           05:14 PM, 17th Mar                     hi there                    i have placed an order today for delivery           05:15 PM, 17th Mar                     hi there                    is it possible to collect it           05:15 PM, 17th Mar                     hi there                    i dont want delivery please as i will collect it today           05:15 PM, 17th Mar                   fatma                   7442947587 is this your order number?           05:15 PM, 17th Mar                     hi there                    yes please           05:15 PM, 17th Mar                   fatma                   We see that you have placed your order on Mar 17, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           05:16 PM, 17th Mar                     hi there                    ohh ok           05:16 PM, 17th Mar                   fatma                   Is there anything else i can help you with?           05:16 PM, 17th Mar                     hi there                    so there is no possibility to collect it by today           05:16 PM, 17th Mar                     hi there                    or tomorrow           05:17 PM, 17th Mar                   fatma                   i'm really sorry but we will do our best to deliver the order on the mentioned time           05:20 PM, 17th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:22 PM, 17th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:26 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2262382