Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 12:37:51 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation manisha                    Bot:  Hi again! Bot:  Please enter your name Customer:  manisha Bot:  Hi Manisha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:30 PM, 17th Mar                     manisha                    9638686835           04:31 PM, 17th Mar                   fatma                   Hi Manisha, Good after noon. Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:31 PM, 17th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           04:32 PM, 17th Mar                   fatma                   We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.           04:33 PM, 17th Mar                     manisha                    yes           04:34 PM, 17th Mar                     manisha                    i am disappointed           04:34 PM, 17th Mar                   fatma                   i can see that the courier team will try to collect the return today           04:34 PM, 17th Mar                     manisha                    0585201039           04:34 PM, 17th Mar                     manisha                    on this number           04:35 PM, 17th Mar                   fatma                   and they will contact you before the collection on 551038098           04:35 PM, 17th Mar                     manisha                    no this is not my number           04:35 PM, 17th Mar                   fatma                   oh, is the number i have shared is not correct ?           04:35 PM, 17th Mar                     manisha                    my number changed to 0585201039           04:35 PM, 17th Mar                   fatma                   okay, no problem           04:36 PM, 17th Mar                   fatma                   i will forward this number to our courier team           04:36 PM, 17th Mar                   fatma                   so they will collect the items ASAP           04:36 PM, 17th Mar                   fatma                   Is there anything else i can help you with?           04:37 PM, 17th Mar                     manisha                    no           04:37 PM, 17th Mar                     manisha                    thanks           04:37 PM, 17th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:37 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2262039