Subject: Ticket Assigned - Conversation with nasrine bouali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 11:51:31 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nasrine bouali nasrine bouali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nasrine bouali Bot:  Hi Nasrine Bouali ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561424175            03:37 PM, 17th Mar                     nasrine bouali                    I have a credit on my account that I am not able to use how can I proceed to use the credit           03:38 PM, 17th Mar                   fatma                   Hi Nasrine, Good after noon. Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:38 PM, 17th Mar                     nasrine bouali                    Please I want to order again but would like to use my credit about 66sar. I could           03:39 PM, 17th Mar                     nasrine bouali                    Not use the credit what should I do exactly           03:39 PM, 17th Mar                   fatma                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           03:42 PM, 17th Mar                   fatma                   Is there anything else i can help you with?           03:42 PM, 17th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           03:44 PM, 17th Mar                   fatma                   Hi Nasrine, I have not received a response from you yet, please confirm if you are still connected?           03:47 PM, 17th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:49 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2261763