Subject: Ticket Assigned - Conversation with sameen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 11:29:48 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sameen sameen                    Bot:  Hi again! Bot:  Please enter your name Customer:  sameen Bot:  Hi Sameen ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:09 PM, 17th Mar                     sameen                    Ok           03:09 PM, 17th Mar                   fatma                   Hi Sameen, Good after noon. Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:09 PM, 17th Mar                     sameen                    Hello           03:09 PM, 17th Mar                     sameen                    I wanted to know when will they pick up the returned items           03:09 PM, 17th Mar                   fatma                   i can see that you are contacting us recarding your ferund           03:10 PM, 17th Mar                   fatma                   Could you please share your order number so that I can assist you further?           03:10 PM, 17th Mar                     sameen                    I am travelling in a few days time           03:10 PM, 17th Mar                     sameen                    Yes one minute           03:10 PM, 17th Mar                     sameen                    8241989446           03:10 PM, 17th Mar                     sameen                    Can i come to the store and return the items or will you have them picked up from my           03:11 PM, 17th Mar                     sameen                    House           03:11 PM, 17th Mar                     sameen                    I can come to the store as well           03:11 PM, 17th Mar                     sameen                    I can get my exchange reciept and then buy other items           03:11 PM, 17th Mar                     sameen                    Is that possible..??           03:11 PM, 17th Mar                     sameen                    /startOver           03:12 PM, 17th Mar                     sameen                    /startOver           03:12 PM, 17th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           03:13 PM, 17th Mar                   fatma                   sorry for late rely           03:18 PM, 17th Mar                   fatma                   reply*           03:19 PM, 17th Mar                   fatma                   yes you can return the items to the store           03:19 PM, 17th Mar                   fatma                   within 14 days           03:20 PM, 17th Mar                   fatma                   In the meantime, an exchange is not available at www.centrepointstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (centrepointstores)  across the Kuwait.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepointstores)  in  Kuwait.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:20 PM, 17th Mar                   fatma                   Is there anything else i can help you with?           03:20 PM, 17th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           03:22 PM, 17th Mar                   fatma                   Hi , I have not received a response from you yet, please confirm if you are still connected?           03:24 PM, 17th Mar                   fatma                   يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد            03:26 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2261592