Subject: Ticket Assigned - Conversation with sarah eshiwani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 10:19:50 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sarah eshiwani sarah eshiwani                    Bot:  Hi again! Bot:  Please enter your name Customer:  sarah eshiwani Bot:  Hi Sarah Eshiwani ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6284782023 Bot:    Your order status is : Cancelled    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0596228193            01:50 PM, 17th Mar       
               sarah eshiwani                    Ok           01:51 PM, 17th Mar                   fatma                   Hi Sarah, Good after noon. Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:51 PM, 17th Mar                     sarah eshiwani                    Good afternoon too, kindly assist me please. I ordered for some items n i have been contacted by 2 guys saying they are on there way to deliver but after a few minutes they call again and say wrong location. So how do i go about it?           01:54 PM, 17th Mar                   fatma                   6284782023           01:55 PM, 17th Mar                   fatma                   is this your order number?           01:55 PM, 17th Mar                     sarah eshiwani                    Then why was order 6284782023 cancelled?           01:55 PM, 17th Mar                     sarah eshiwani                    I have 4 orders           01:55 PM, 17th Mar                     sarah
  eshiwani                             01:56 PM, 17th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           01:58 PM, 17th Mar                     sarah eshiwani                    Ok           02:00 PM, 17th Mar                   fatma                   The item in the order number 6284782023 went out of stock           02:02 PM, 17th Mar                   fatma                   tha's why the Warehouse team cancelled this item           02:02 PM, 17th Mar                     sarah eshiwani                    Ok           02:02 PM, 17th Mar                     sarah eshiwani                    What of the other items? And when should i expect them?           02:03 PM, 17th Mar                   fatma                   6284761904           02:06 PM, 17th Mar                   fatma                   let me check this order           02:06 PM, 17th Mar                   fatma                   i can see that the order 
 numbers 6284421413,6284625906 and 6284761904 has been placed successfully           02:08 PM, 17th Mar                   fatma                   Is there anything else i can help you with?           02:08 PM, 17th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           02:12 PM, 17th Mar                   fatma                   Hi Sarah, I have not received a response from you yet, please confirm if you are still connected?           02:15 PM, 17th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:17 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2261062