Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 09:33:46 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect baba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  baba Bot:  Hi Baba ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642381137 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564987565            01:29 PM, 17th Mar                   fatma                   Hi, Good after noon. Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:30 PM, 17th Mar                     baba                    Hi           01:30 PM, 17th Mar                     baba                    Please update on my last order status           01:31 PM, 17th Mar                   fatma                   i can see that you are contacting us regarding your order number 9642381137           01:31 PM, 17th Mar                     baba                    Yes           01:31 PM, 17th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           01:32 PM, 17th Mar                     baba                    Ok           01:32 PM, 17th Mar                   fatma                   We see that you have placed your order on Mar 15, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           01:32 PM, 17th Mar                     baba                    Ok           01:33 PM, 17th Mar                   fatma                   Is there anything else i can help you with?           01:33 PM, 17th Mar                     baba                    No           01:33 PM, 17th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:33 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2260717