Subject: Ticket Assigned - wrong address
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 14:03:51 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  wrong address fiza siddiqui                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fiza siddiqui Bot:  Hi Fiza Siddiqui ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642701174 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0582208801            05:43 PM, 16th Mar                   fatma          
          Hi Fizaz, Good after noon. Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:44 PM, 16th Mar                     fiza siddiqui                    hi...i jus placed an order  9642701174.with click n collect option           05:45 PM, 16th Mar                     fiza siddiqui                    i live in ajman n i choose closet pickup point but after placing order address is showing both ajman n abu dhabi location           05:46 PM, 16th Mar                     fiza siddiqui                    can u confirm please           05:46 PM, 16th Mar                     fiza siddiqui                    hello u there?           05:47 PM, 16th Mar                   fatma                   yes sorry  for late reply           05:48 PM, 16th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           05:48 PM, 16th Mar                     fiza siddiqui                    okay           05:
 50 PM, 16th Mar                   fatma                   Makkah Pharmacy Eithad Road near Ajmal Perfume           05:50 PM, 16th Mar                     fiza siddiqui                    yes           05:51 PM, 16th Mar                   fatma                   this is the collection point           05:51 PM, 16th Mar                   fatma                   Is there anything else i can help you with?           05:51 PM, 16th Mar                     fiza siddiqui                    the one which is in ajman not Abu dhabi ?           05:51 PM, 16th Mar                     fiza siddiqui                    Rashidiya 3 Ajman           05:51 PM, 16th Mar                   fatma                   one minute please           05:52 PM, 16th Mar                     fiza siddiqui                             05:52 PM, 16th Mar                   fatma                   you have chosen Abu Dhabi           05:53 PM, 16th Mar                   fatma                   can i cancel this order?     
       05:53 PM, 16th Mar                   fatma                   so you can be able to chose the correct location ?           05:53 PM, 16th Mar                     fiza siddiqui                    its saying both ajman n abu dhabi thts y am confused           05:53 PM, 16th Mar                     fiza siddiqui                    in maps its showing ajman only.           05:54 PM, 16th Mar                   fatma                   the collection point is in Abu Dhabi           05:54 PM, 16th Mar                     fiza siddiqui                    u cant change the location?           05:54 PM, 16th Mar                     fiza siddiqui                    without cancelling           05:55 PM, 16th Mar                   fatma                   i'm really sorry i don't have this option here in my system           05:55 PM, 16th Mar                     fiza siddiqui                    okay if i cancel this how many days will take for redun into card           05:56 PM, 16th Mar    
                  fiza siddiqui                    refund*           05:56 PM, 16th Mar                   fatma                   till now the payment is not done yet           05:58 PM, 16th Mar                   fatma                   the amount has not been captured from your account           05:58 PM, 16th Mar                   fatma                   would you like me to cancel this order ?           05:59 PM, 16th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           06:01 PM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2257022