Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Mar 2021 15:16:47 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return thahzeem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  thahzeem Bot:  Hi Thahzeem ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966533812634            06:49 PM, 15th Mar                     thahzeem                    Ok           06:49 PM, 15th Mar                   fatma                   Hi Thazeem, Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:49 PM, 15th Mar                     thahzeem                    Hi fatma           06:50 PM, 15th Mar                     thahzeem                    Actually i had placed an order couple days ago and i recieved delivery today           06:50 PM, 15th Mar                     thahzeem                    Unfortunately the size of some of the items is not right for me           06:51 PM, 15th Mar                     thahzeem                    I would like to return the item           06:51 PM, 15th Mar                     thahzeem                    I had made the purchase as a 'Guest'           06:51 PM, 15th Mar                     thahzeem                    The order number is 6283135558           06:52 PM, 15th Mar                   fatma                   In the meantime, an exchange is not available at www.centrepointstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (centrepointstores)  across  KSA.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepointstores)  in  KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.centrepointstores           06:53 PM, 15th Mar                     thahzeem                    Are you there           06:55 PM, 15th Mar                   fatma                   yes i'm here           06:55 PM, 15th Mar                   fatma                   i have sent the return options to you           06:55 PM, 15th Mar                   fatma                   did you receive it ?           06:56 PM, 15th Mar                     thahzeem                    Have you sent it on email?           06:56 PM, 15th Mar                   fatma                   no           06:57 PM, 15th Mar                   fatma                   i will resend it now           06:57 PM, 15th Mar                   fatma                   In the meantime, an exchange is not available at www.centrepointstores.com. You can return online purchases through the below three channels: - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (centrepointstores) across KSA. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepointstores) in KSA. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.centrepointstores           06:57 PM, 15th Mar                   fatma                   Is there anything else i can help you with?           06:59 PM, 15th Mar                     thahzeem                    In my orders it shows empty           06:59 PM, 15th Mar                     thahzeem                    As i had ordered as a guest           07:00 PM, 15th Mar                   fatma                   you can just share the items names           07:01 PM, 15th Mar                   fatma                   and i can create a return request           07:01 PM, 15th Mar                     thahzeem                    1. Adidas shoes adizero unused           07:03 PM, 15th Mar                     thahzeem                    Are you there           07:07 PM, 15th Mar                   fatma                   yes i'm here           07:08 PM, 15th Mar                   fatma                   الرجاء ارسال رقم الطلب الذي تم ارساله لكم برسالة نصية عند اتمام طلبكم            07:08 PM, 15th Mar                   fatma                   Could you please share your order number so that I can assist you further?           07:08 PM, 15th Mar                     thahzeem                    Ok           07:08 PM, 15th Mar                     thahzeem                    6283135558           07:09 PM, 15th Mar                   fatma                   Could you please allow me 2 minutes to create the return request?           07:11 PM, 15th Mar                     thahzeem                    Sure ..           07:11 PM, 15th Mar                   fatma                   Adidas Men's Running Shoes - Adizero Rc 2           07:12 PM, 15th Mar                   fatma                   this is the item, right?           07:12 PM, 15th Mar                     thahzeem                    Yes           07:12 PM, 15th Mar                     thahzeem                    That is right           07:12 PM, 15th Mar                   fatma                   okay wait for a moment please           07:13 PM, 15th Mar                     thahzeem                    Sure           07:14 PM, 15th Mar                   fatma                   the  return request has been created and the courier partner may take up to 3-5 business days to arrange the collection.           07:15 PM, 15th Mar                     thahzeem                    Thank alot for your support           07:15 PM, 15th Mar                   fatma                   You can also tracking the return request on Land mark site using the tracking number RP0315210004484.           07:16 PM, 15th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:16 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2251702