Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 28 Feb 2021 12:30:42 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Dear babyshop,</div>
<div dir="auto"><br></div>
<div dir="auto">I ordered as a guest, I can’t apply for the return in the application. Please help.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 28 Feb 2021 at 4:27 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr" style="line-height:1.38">Hi Hessa,</div>
<div dir="ltr" style="line-height:1.38"><br></div>
<div dir="ltr" style="line-height:1.38">Thank you for shopping with us.</div>
<div dir="ltr" style="line-height:1.38"><br></div>
<div style="line-height:1.38"><span style='color:rgb(0,0,0);font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap'>We apologies for the inconvenience caused. We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item. Below you will find the process for initiating the return. </span></div>
<div style="line-height:1.38"><span style='font-size:11pt;font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0);text-decoration:none;white-space:pre-wrap' dir="ltr"> </span></div>
<div dir="ltr">·You can contact our customer support team on 800-22297467 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any (babyshopstores) store across the UAE.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (babyshopstores) store in the UAE.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2163225