Subject: New Reply Received - Re: Your return request has been cancelled
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 26 Feb 2021 20:40:24 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Re: Your return request has been cancelled  Ticket comment <div dir="ltr">hi soo till now i didn't get the refund , where is it? Why is it taking sooo long?</div>
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<div>On Sun, Feb 14, 2021 at 8:00 PM asin fathima &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">ok thankyou<div><br></div>
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<div dir="ltr" class="gmail_attr">On Sun, Feb 14, 2021 at 12:26 PM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">​Hi ​Asin,<br><br>
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<div dir="ltr">Thank you for the prompt response.</div>
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<div dir="ltr">We are sorry for the inconvenience caused to you  due to miscommunication.</div>
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<br>The refund amount of AED 18.00 for order ID 9627795531, has been processed from our side to your credit card under the transaction ID 169999990069033287.<br> <br>** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.<br> <br>Once again, sincere apologies and thank you for your patience.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2054146