Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 08:50:13 +0000 (UTC)

Hi Fatma Maher,  The customer has responded to the ticket.    Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:#20124d">Dear all,</div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:#20124d"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:#20124d">I did the same step from the beginning. Shukran or Mobile cannot be linked.</div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:#20124d"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:#20124d">
<div class="gmail_default">I cannot add my shukran no. 1800 0000 0653 8375 or my phone no. 0502092912 to my profile. It says "already linked to another account" which i do not remember or do not have. </div>
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<div class="gmail_default">Please assist.</div>
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<div class="gmail_default"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></div>
<div class="gmail_default">Uwais Sidhiq</div>
<div class="gmail_default">Shukran no. 1800 0000 0653 8375  <br>
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<div class="gmail_default">phone no. 0502092912</div>
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<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:#20124d"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:#20124d"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:#20124d"><br></div>
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</font><div style="margin:0in 0in 0pt;line-height:14pt"><span style="color:rgb(0,53,145)"><font color="#351c75">Regards,</font></span></div>
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</font><div style="margin:0in 0in 0pt;line-height:14pt"><b><font color="#351c75">Uwais Sidhiq</font></b></div>
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<font><span style="color:rgb(31,73,125)"><font color="#351c75">+971 50 2092912 </font></span><span style="color:rgb(53,28,117)">(Mobile</span><span style="color:rgb(53,28,117)">)<br></span><span style="color:rgb(31,73,125)"><font color="#351c75">+971 545861177 (</font></span><span style="color:rgb(53,28,117)">Work Mobile</span><span style="color:rgb(53,28,117)">)</span><span style="color:rgb(53,28,117)"> </span></font><span style="color:rgb(53,28,117);font-family:Calibri"><br></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Feb 23, 2021 at 11:48 PM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Uwais,<br><br>Thank you for getting in touch with us.<br> <br>We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.<br> <br>To link your Shukran card, please follow the below steps:<br> <br>1- Log in your account.<br>2- Go to My account &gt; Shukran &gt; Link your account here.<br>3- Follow the provided steps on the webpage<br> <br>After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2125232