Subject: Ticket Assigned - delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 15:53:27 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery User                    Good evening           07:38 PM, 24th Feb                     User                    i just received my online purchased           07:38 PM, 24th Feb                     User                    is it possible to change the item directly to the shop?           07:39 PM, 24th Feb                     User                    The size is not fit           07:39 PM, 24th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma,How may I help you?           07:42 PM, 24th Feb                     User                    I have some online purchased but the size is not fit to me           07:43 PM, 24th Feb                     User                    Is it ok to change it directly to the store near me           07:43 PM, 24th Feb                   fatma                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Max) store across  Qatar.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the Qatar.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:49 PM, 24th Feb                   fatma                   Is there anything else i can help you with?           07:49 PM, 24th Feb                     User                    Nothing           07:52 PM, 24th Feb                     User                    thank you           07:52 PM, 24th Feb                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:52 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2150753