Subject: Ticket Assigned - click and collect
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 12:32:24 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hi am akhil                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi am akhil Bot:  Hi Hi Am Akhil ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8237295721 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566774191            04:12 PM, 24th Feb                     hi am akhil                    can you make it fast           04:12 PM, 24th Feb                   fatma                   Hi Akhil, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:14 PM, 24th Feb                   fatma                   We see that you have placed your order on Feb 22, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           04:20 PM, 24th Feb                   fatma                   Is there anything else i can help you with?           04:21 PM, 24th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:26 PM, 24th Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:32 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2149578