Subject: New Reply Received - Re: Re:order no 9622637430
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 08:11:31 +0000 (UTC)

Hi Fatma Maher,  The customer has responded to the ticket.  Re: Re:order no 9622637430  Ticket comment <div>Dear Team ,</div>
<div id="yMail_cursorElementTracker_1614153895846"><br></div>
<div id="yMail_cursorElementTracker_1614153896497">Reminder-2</div>
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<div id="yMail_cursorElementTracker_1614153907110">Regarding above subjected complaint not yet resolved,i send reminder many times, no response from your side ,i feel very bad.As per your last mail i send my bank statement Dec and jan,</div>
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<div id="yMail_cursorElementTracker_1614154180800">Please check and do needful .</div>
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<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Tue, Feb 23, 2021 at 7:24 AM, drishya rs</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv2191296919"><div>Reminder..1<br id="yiv2191296919yMail_cursorElementTracker_1614050642266"><br><div id="yiv2191296919ymail_android_signature"><a rel="noreferrer" id="yiv2191296919ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv2191296919yqt7806487631" id="yiv2191296919yqt43983"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Mon, Feb 22, 2021 at 2:02 PM, drishya rs</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv2191296919"><div>Please uptodate the status of balance amount.<br id="yiv2191296919yMail_cursorElementTracker_1613988132741"><br><div id="yiv2191296919ymail_android_signature"><a rel="noreferrer" id="yiv2191296919ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv2191296919yqt0386461087" id="yiv2191296919yqt26565"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Sun, Feb 14, 2021 at 12:44 PM, drishya rs</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv2191296919"><div>
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<td colspan="1" rowspan="1" class="yiv2191296919ydpedbdfbb8xl63" width="327" style="width:245pt">Dear Team,</td>
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<td colspan="1" rowspan="1" class="yiv2191296919ydpedbdfbb8xl63">Jan and Dec bank statement as attached,</td>
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<td colspan="3" rowspan="1" class="yiv2191296919ydpedbdfbb8xl63"> I get only AED:37.50 Refund amount ,2 items
  returned ,36.75 AED Pending</td>
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<td colspan="1" rowspan="1" class="yiv2191296919ydpedbdfbb8xl63">Please do needful .</td>
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                    On Saturday, 16 January, 2021, 09:18:56 am GMT+4, Max &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Drishya,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We apologize for the inconvenience you have faced. This is surely not the experience we want our customers to have when they shop with us.<br><br>With reference to the order no #9622637430, if you still believe that the refund is still not reflected in your account pleas provide us with the bank statement from 12/30/20 to till now, so we can assist you further.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1970447