Subject: New Reply Received - Return of item
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 07:34:25 +0000 (UTC)

Hi Fatma Maher,  The customer has responded to the ticket.  Return of item  Ticket comment <div>Dear Babyshop</div>
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<div class="">It has now been 2 weeks since you replied.</div>
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<div class="">Why does it take so long for an update? Please get someone to call me straight away on 050 227 8627.</div>
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<div class="">This has been ongoing for 4-5 months now and its really not good enough from a reputable company like yourselves.</div>
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<div class="" style="font-family: Helvetica; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space">Kind regards,</div>
<div class="" style="font-family: Helvetica; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space"><br class=""></div>
<div class="" style="font-family: Helvetica; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space"><b class="">Chris Metcalfe</b></div>
<div class="" style="font-family: Helvetica; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space">Managing Director</div>
<div class="" style="font-family: Helvetica; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space"><br class=""></div>
<div class="" style="font-family: Helvetica; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space"><b class="">Bash Events Group</b></div>
<div class="" style="font-family: Helvetica; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space">T: 04 4396336</div>
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<div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space">M: 050 547 2696</div>
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<b class="">Web: </b><a href="http://basheventsgroup.com/" class="" rel="noreferrer">basheventsgroup.com</a>
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<b class="">Facebook: </b><a href="http://fb.com/basheventsgroup" class="" rel="noreferrer">fb.com/basheventsgroup</a>
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<b class="">Instagram: </b><a href="http://instagram.com/basheventsgroup" class="" rel="noreferrer">instagram.com/basheventsgroup</a>
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<div class="">Event Management | Marketing &amp; Design | Photography &amp; Videography | Social Media Management | Exclusive entertainers | International DJ’s</div>
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<span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px"><br class="Apple-interchange-newline"><span><img height="44" width="127" id="87BB88C3-552D-4AFD-A5EF-2B433D301CCB" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NTYwMDU5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4u5SuyyM-K0jbl4NOAr5U8WPwocJliLLa8mKzWWw6qo" class=""></span><div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px" class=""><div style="margin: 0in 0in 0.0001pt; font-family: Calibri, sans-serif" class=""><div class="" style="font-family: Helvetica; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space"><div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space">
<br class="Apple-interchange-newline"><br class="Apple-interchange-newline"><br class="Apple-interchange-newline"><span class="" style="font-family: Arial; font-size: x-small">Disclaimer: This email is confidential and intended solely for the use of the individual to whom it addressed. If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error, please contact the sender. Although this email and any attachments are believed to be free of any virus or other defects, which might affect any computer or IT system into which they are received, Bash Events Group accepts no responsibility for any loss or damage arising in any way from the receipt or use.</span>
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<span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px"><br class="Apple-interchange-newline" style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px"><br class="Apple-interchange-newline"></span>
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<div>On 21 Feb 2021, at 10:42, Chris Bash Events &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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<div dir="auto" class="">Dear Babyshop <div class=""><br class=""></div>
<div class="">This is extremely bad customer service once again.</div>
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<div class="">Please reply to my email or call on 050 227 8627.<br class=""><br class=""><div dir="ltr" class="">
<div class=""><span style="background-color: rgba(255, 255, 255, 0)" class="">Kind regards,</span></div>
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<div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space"><span style="background-color: rgba(255, 255, 255, 0)" class=""><br class=""></span></div>
<div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space"><b class="" style="background-color: rgba(255, 255, 255, 0)">Chris Metcalfe</b></div>
<div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space"><span style="background-color: rgba(255, 255, 255, 0)" class="">Managing Director</span></div>
<div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space"><span style="background-color: rgba(255, 255, 255, 0)" class=""><br class=""></span></div>
<div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space"><b class="" style="background-color: rgba(255, 255, 255, 0)">Bash Events Group</b></div>
<div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space"><span style="background-color: rgba(255, 255, 255, 0)" class="">T: <a dir="ltr" style="-webkit-text-decoration-color: rgba(0, 0, 0, 0.258824)" class="" rel="noreferrer">04 4396336</a></span></div>
<div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space">
<div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space"><span style="background-color: rgba(255, 255, 255, 0)" class="">M: <a dir="ltr" style="-webkit-text-decoration-color: rgba(0, 0, 0, 0.258824)" class="" rel="noreferrer">050 547 2696</a></span></div>
<div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space"><span style="background-color: rgba(255, 255, 255, 0)" class=""><br class=""></span></div>
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<div class=""><span style="background-color: rgba(255, 255, 255, 0)" class=""><b class="">Web: </b><a href="http://basheventsgroup.com/" class="" rel="noreferrer">basheventsgroup.com</a></span></div>
<div class=""><span style="background-color: rgba(255, 255, 255, 0)" class=""><b class="">Facebook: </b><a href="http://fb.com/basheventsgroup" class="" rel="noreferrer">fb.com/basheventsgroup</a></span></div>
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<div class=""><span style="background-color: rgba(255, 255, 255, 0)" class=""><b class="">Instagram: </b><a href="http://instagram.com/basheventsgroup" class="" rel="noreferrer">instagram.com/basheventsgroup</a></span></div>
<div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space">
<div class=""><span style="background-color: rgba(255, 255, 255, 0)" class=""><br class=""></span></div>
<div class=""><span style="background-color: rgba(255, 255, 255, 0)" class="">Event Management | Marketing &amp; Design | Photography &amp; Videography | Social Media Management | Exclusive entertainers | International DJ’s</span></div>
<div class=""><span style="background-color: rgba(255, 255, 255, 0)" class=""><br class=""></span></div>
<span style="background-color: rgba(255, 255, 255, 0)" class=""><br class="Apple-interchange-newline"></span>
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<span style="font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; line-height: normal; background-color: rgba(255, 255, 255, 0)" class=""><img class=""><br class=""><div class="" style="font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; line-height: normal"><div class=""><div class=""><div class=""><div class="" style="margin: 0in 0in 0.0001pt"><div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space"><div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space">
<br class="Apple-interchange-newline"><br class="Apple-interchange-newline"><span class="">Disclaimer: This email is confidential and intended solely for the use of the individual to whom it addressed. If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error, please contact the sender. Although this email and any attachments are believed to be free of any virus or other defects, which might affect any computer or IT system into which they are received, Bash Events Group accepts no responsibility for any loss or damage arising in any way from the receipt or use.</span>
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<br class=""><blockquote class="">On 10 Feb 2021, at 14:24, Babyshop &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class=""><br class="">
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px" class="">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px" class=""><div dir="ltr" class=""><div style="box-sizing: border-box; word-break: break-word" class=""><div dir="ltr" style="box-sizing: border-box; word-break: break-word" class="">Hi Louise,<div class=""><br style="box-sizing: border-box" class=""></div>
<div class="">Thank you for getting in touch with us.</div>
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<div dir="ltr" class="">We apologize for the inconvenience caused.</div>
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<div dir="ltr" class="">With the reference to the return request to the order ID 9604063035, we would like to inform you that  we have forwarded your issue to the concern team. We will get back to you once we receive any update<br style="box-sizing: border-box" class=""><br style="box-sizing: border-box" class="">
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<div class="">Feel free to get in touch with us for further assistance.</div>
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<div class=""> Your friends,</div>
<div dir="ltr" class=""> The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2075743