Subject: Ticket Assigned - shukran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Feb 2021 11:24:47 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  shukran mohammed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed Bot:  Hi Mohammed ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0542024866            03:14 PM, 23rd Feb                     mohammed                    Ok           03:14 PM, 23rd Feb                     mohammed                    السلام عليكم           03:15 PM, 23rd Feb                     mohammed                    تلقيت رسالة منذ 3 أيام من shukran           03:15 PM, 23rd Feb                   fatma                   مرحبا معك فاطمة,يسرني أن أساعدك.           03:15 PM, 23rd Feb                     mohammed                    أهلا أستاذه فاطمة           03:16 PM, 23rd Feb                     mohammed                    تلقيت رسالة منذ 3 أيام من شكراً           03:16 PM, 23rd Feb                   fatma                   وما هو نص الرسالة؟           03:17 PM, 23rd Feb                     mohammed                    تفيد بأنه في حالة الشراء ب 200 ريال أو أكثر سأحصل على 5 أمثال نقاط شكرنز و 20% كاش باك           03:18 PM, 23rd Feb                     mohammed                    و اشتريت من سنتربوينت بقيمة أكثر من 200 ريال           03:18 PM, 23rd Feb                     mohammed                    و لم أحصل على شيء           03:18 PM, 23rd Feb                   fatma                   في الحقيقة نحن لسنا فريق شكراً وليس لدينا فكرة عن العروض الخاصة بهم           03:19 PM, 23rd Feb                   fatma                   يمكنك التواصل مع فريق شكرا لتعرفي عن ذلك العرض           03:20 PM, 23rd Feb                   fatma                   يرجى العلم أنه يتم إضافة نقاط شكراً بعد 14 يوم من تاريخ استلام الطلب.           03:21 PM, 23rd Feb                     mohammed                    طيب ممكن تأكد لي المبلغ اللي أنا دفعته للاوردر           03:21 PM, 23rd Feb                   fatma                   للتواصل مع فريق شكراً عن كريق أحد من الطرق التالية: - اتصل بفريق برنامج شكرًا على 6622 124 800. - أرسل رسالة بريد إلكتروني إلى [email-masked]           03:21 PM, 23rd Feb                   fatma                   اسمحلي بدقيقتين حتى أتفحص بيانات الطلب           03:21 PM, 23rd Feb                   fatma                   SAR236.30           03:22 PM, 23rd Feb                   fatma                   هذا هو المبلغ الذي تم دفعه في الطلب رقم: 6276208445           03:22 PM, 23rd Feb                     mohammed                    تمام           03:22 PM, 23rd Feb                   fatma                   هل لديك أي إستفسار أخر؟           03:22 PM, 23rd Feb                     mohammed                    لا شكراً           03:22 PM, 23rd Feb                   fatma                   كان من دواعي سروري مساعدتكم.            03:24 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2144311