Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Feb 2021 12:16:44 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return User                    i want to return order           03:50 PM, 22nd Feb                     User                    kindly give me email where to apply           03:50 PM, 22nd Feb                   fatma                   i, Thank you for contacting us. My name is Fatma,How may I help you?           03:53 PM, 22nd Feb                     User                    hi fatima           03:54 PM, 22nd Feb                     User                    i want to return some items from my order           03:54 PM, 22nd Feb                     User                    Order #6272803363           03:55 PM, 22nd Feb                   fatma                   In the meantime, an exchange is not available at www.centrepointstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (centrepoint) store across KSA.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepoint) store in KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:55 PM, 22nd Feb                     User                    should i tell the items name here or on email?\           03:56 PM, 22nd Feb                   fatma                   it's okay you can tell me the items name here           03:57 PM, 22nd Feb                     User                    * File attached - Order #6272803363.docx *             03:57 PM, 22nd Feb                     User                    here are the list of items in the file           03:58 PM, 22nd Feb                   fatma                   let me check please           03:59 PM, 22nd Feb                     User                    can you please initiate pick up request           03:59 PM, 22nd Feb                   fatma                   i will create a return request for that item           04:00 PM, 22nd Feb                     User                    thank you fatma           04:00 PM, 22nd Feb                     User                    how can i keep the track of this conversation           04:01 PM, 22nd Feb                     User                    or how i can follow up           04:01 PM, 22nd Feb                   fatma                   just wait for a moment so i will be able to share the details with you           04:03 PM, 22nd Feb                     User                    okay thanks           04:03 PM, 22nd Feb                   fatma                   i would like to inform you that i have created a return request, and the courier partner may take up to 7 - 10 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +966583436895.           04:04 PM, 22nd Feb                   fatma                   You can also tracking the return request on Aramex https://www.aramex.com/using the tracking number 46411146191.           04:04 PM, 22nd Feb                     User                    thank you so much           04:05 PM, 22nd Feb                     User                    i have to return 23 items right?           04:05 PM, 22nd Feb                     User                    you there miss?           04:10 PM, 22nd Feb                   fatma                   no, you need to return only one item           04:11 PM, 22nd Feb                   fatma                   the request is for one item only           04:11 PM, 22nd Feb                     User                    no           04:13 PM, 22nd Feb                     User                    i want to return all items listed in hte file           04:13 PM, 22nd Feb                   fatma                   oh, really           04:14 PM, 22nd Feb                     User                    yes           04:14 PM, 22nd Feb                   fatma                   okay           04:14 PM, 22nd Feb                   fatma                   so can i delete this request and create a new one then i will inform you in your email?[email-masked]           04:15 PM, 22nd Feb                     User                    yes           04:15 PM, 22nd Feb                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:16 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2139696