Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Feb 2021 09:42:03 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation Roasting Fire                    Helo           01:20 PM, 22nd Feb                     Roasting Fire                    my order number is 9631902816           01:20 PM, 22nd Feb                     Roasting Fire                    still not received my order           01:20 PM, 22nd Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:27 PM, 22nd Feb                   fatma                   Could you please allow me 2 minutes to check your order details?           01:31 PM, 22nd Feb                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:31 PM, 22nd Feb                   fatma                   Is there anything else i can help you with?           01:31 PM, 22nd Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           01:38 PM, 22nd Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:41 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2138764