Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Feb 2021 09:18:51 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation User                    Hi           12:59 PM, 22nd Feb                     User                    I had requested a return of items from my last order... some one called me on 16th february saying they will come and vollect the goods tomorrow           12:59 PM, 22nd Feb                     User                    No one has come yet.... and the person who called me says i have nothing to do with it           01:00 PM, 22nd Feb                     User                    Pls assist           01:00 PM, 22nd Feb                     User                             01:01 PM, 22nd Feb                     User                    These are my order details           01:02 PM, 22nd Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:05 PM, 22nd Feb                     User                    Thanks           01:06 PM, 22nd Feb                   fatma                   Could you please allow me 2 minutes to check your order details?           01:07 PM, 22nd Feb                     User                    Sure           01:07 PM, 22nd Feb                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:08 PM, 22nd Feb                   fatma                   Is there anything else i can help you with?           01:08 PM, 22nd Feb                     User                    So some one will be comming here to take the returns           01:09 PM, 22nd Feb                   fatma                   we will check and infirm you about everything  on your email ID   [email-masked]           01:15 PM, 22nd Feb                   fatma                   do you have any other question?           01:15 PM, 22nd Feb                     User                    No thanks           01:15 PM, 22nd Feb                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:18 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2138618