Subject: Ticket Assigned - delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 22 Feb 2021 09:00:45 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery Sailing Birdie                    Hello           12:32 PM, 22nd Feb                   Bot                   أهلا مرة أخرى!           12:32 PM, 22nd Feb                     Sailing Birdie                    Yesterday i got message abd was told that my delivery is out and later got another message that delivery is canceled and i dont know when will i get my delivery           12:33 PM, 22nd Feb                     Sailing Birdie                    This is 9636527598 my order number           12:34 PM, 22nd Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:36 PM, 22nd Feb                     Sailing Birdie                    Yesterday i got message and was told that my delivery is out and later got another message that delivery is canceled and i dont know when will i get my delivery           12:38 PM, 22nd Feb                     Sailing Birdie                    This is 9636527598 my order number           12:38 PM, 22nd Feb                     Sailing Birdie                    Can u confirm around what time they will deliver my order so i can be at home at that time           12:41 PM, 22nd Feb                   fatma                   Could you please allow me 2 minutes to check your order details?           12:42 PM, 22nd Feb                     Sailing Birdie                    Sure           12:42 PM, 22nd Feb                   fatma                   We would like to inform you that our courier partner tried to contact you on (+971525705757) but didn't receive any response from your end.           12:43 PM, 22nd Feb                   fatma                   is this your correct contact number?           12:43 PM, 22nd Feb                     Sailing Birdie                    Yea thats my number           12:43 PM, 22nd Feb                   fatma                   they will try to deliver your order today           12:43 PM, 22nd Feb                   fatma                   they will contact before delivery to inform you when they are coming, but here in the system the time is not mentioned           12:45 PM, 22nd Feb                   fatma                   Is there anything else i can help you with?           12:45 PM, 22nd Feb                     Sailing Birdie                    and no one tried to contact me thats a lie           12:45 PM, 22nd Feb                     Sailing Birdie                    What kind of delivery company is it           12:45 PM, 22nd Feb                     Sailing Birdie                    I am not happy with these delivery company at all           12:46 PM, 22nd Feb                     Sailing Birdie                    how can i complain??           12:46 PM, 22nd Feb                     Sailing Birdie                    if u can help me regarding that           12:46 PM, 22nd Feb                   fatma                   sure i can help you out with this           12:49 PM, 22nd Feb                   fatma                   the courier team are Landmark Group           12:49 PM, 22nd Feb                   fatma                   after 2 days if they did not deliver the order, kindly contact us again, and we will escalate the issue           12:51 PM, 22nd Feb                   fatma                   they have 2 more chance to deliver the order           12:51 PM, 22nd Feb                   fatma                   before that they will response that the order is under process           12:52 PM, 22nd Feb                   fatma                   do you have any other questions?           12:52 PM, 22nd Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           12:53 PM, 22nd Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:00 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2138513