Subject: New Reply Received - escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 22 Feb 2021 05:04:22 +0000 (UTC)

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div dir="auto">Dear Splash Team,<div dir="auto"><br></div>
<div dir="auto">Good Morning.<br><div dir="auto"><br></div>
<div dir="auto">Until today, there has been no update or attempt to contact me regarding the collection of items to be returned.</div>
<div dir="auto"><br></div>
<div dir="auto">Can you please let me know until when should I wait for this issue to be resolved?</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Thank you.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Feb 19, 2021, 12:33 Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi joanicar<br><br>We sincerely apologize for any inconvenience caused to you.<br><br>We are really sorry to know that our team didn't tell us the truth. We take matters like these very seriously. We have now forwarded this issue to our team and they are surely going to take a strict action on this. We request you to allow us sometime to help you out with this.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Again, please accept our sincere apologies for this.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2111866