Subject: New Reply Received - Re: We’ve received your return request.
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 22 Feb 2021 04:54:04 +0000 (UTC)

Hi Fatma Maher,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="ltr">
<span style="color:rgb(0,0,0)">Hi Splash / Landmark Group</span><br style="color:rgb(0,0,0)"><br style="color:rgb(0,0,0)"><span style="color:rgb(0,0,0)">return 1000427476 dated 10-Jan-21 for order 9626760233</span><div>
<span style="color:rgb(0,0,0)">The items are of no use to me. Refund my money to my card. Why should my money be held for no reason? </span>You can collect the items whenever you fix your internal issues.  <br style="color:rgb(0,0,0)"><br style="color:rgb(0,0,0)"><span style="color:rgb(0,0,0)">None of your courier has contacted me. </span><span style="color:rgb(0,0,0)"></span><div style="color:rgb(0,0,0)"><br></div>
<div style="color:rgb(0,0,0)">And stop playing tricks. </div>
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<div>On Wed, Feb 17, 2021 at 5:18 PM fahid naseer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi <div>This is your internal issue. 

You can collect the items whenever you fix your internal issues. 

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<div>The items are of no use to me.  Please refund my money to my card.

Why should my money be held for no reason?   </div>
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<div dir="ltr" class="gmail_attr">On Wed, Feb 17, 2021 at 2:04 PM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Fahid,<br><br>Thank you for getting in touch with us.<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>We can understand how this is irritating you, but our courier team are not responding us. Our Support team are truly working on this case to fix this as soon as possible. </div>
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<div dir="ltr">Kindly allow us sometime and we will update you soon.  <br><br>We appreciate your patience and understanding.<br><br>Regards,<br>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1990600