Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Feb 2021 16:23:58 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation Glossy Sun                    I received order number is 9634434433.  But item is missing : Set of 3 - Assorted Trunks with Elasticised Waistband ... also i have received an email of delivery and the item was not included  Please counter check and deliver or cancel the item           08:02 PM, 21st Feb                   fatma                    Hi, Thank you for contacting us. My name is Fatma,i will be happy to help you.           08:11 PM, 21st Feb                   fatma                   Could you please allow me 2 minutes to check your order details?           08:16 PM, 21st Feb                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:18 PM, 21st Feb                   fatma                   Is there anything else i can help you with?           08:18 PM, 21st Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           08:23 PM, 21st Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:23 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2136042