Subject: Ticket Assigned - escalation
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sun, 21 Feb 2021 15:30:32 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation Chanting Sun                    hi           07:21 PM, 21st Feb                     Chanting Sun                    this is my order no #6274876317           07:21 PM, 21st Feb                     Chanting Sun                    kindly let me know when i will receive it           07:21 PM, 21st Feb                   fatma                    Hi, Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:22 PM, 21st Feb                     Chanting Sun                    my order no is #6274876317           07:23 PM, 21st Feb                     Chanting Sun                    kindly let me know when i will receive           07:23 PM, 21st Feb                   fatma                   Could you please allow me 2 minutes to check your order details?           07:23 PM, 21st Feb                     Chanting Sun                    still no call no msgs           07:23 PM, 21st Feb                     Chanting Sun                    k           07:23 PM, 21st Feb                   fatma                    We would like to inform you that our courier partner tried to contact you on (+966583080969)           07:24 PM, 21st Feb                   fatma                   but didn't receive any response from your end.           07:24 PM, 21st Feb                   fatma                   is this your correct contact number?           07:24 PM, 21st Feb                     Chanting Sun                    no           07:24 PM, 21st Feb                     Chanting Sun                    no is not correct           07:24 PM, 21st Feb                     Chanting Sun                    0570547388           07:25 PM, 21st Feb                     Chanting Sun                    this is my no           07:25 PM, 21st Feb                     Chanting Sun                    that no not working           07:25 PM, 21st Feb                   fatma                   we are going to update this contact number to you           07:25 PM, 21st Feb                     Chanting Sun                    kk           07:25 PM, 21st Feb                   fatma                   sorry           07:25 PM, 21st Feb                   fatma                   to the courier team           07:25 PM, 21st Feb                     Chanting Sun                    its kk           07:26 PM, 21st Feb                     Chanting Sun                    when i will receive then           07:26 PM, 21st Feb                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:26 PM, 21st Feb                   fatma                   Is there anything else i can help you with?           07:26 PM, 21st Feb                     Chanting Sun                    no           07:26 PM, 21st Feb                     Chanting Sun                    just plz make sure to resolve it as soon as possible           07:27 PM, 21st Feb                     Chanting Sun                    already late           07:27 PM, 21st Feb                   fatma                   okay, we will do our best           07:28 PM, 21st Feb                   fatma                   do you have any other questions?           07:29 PM, 21st Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           07:29 PM, 21st Feb                     Chanting Sun                    ys           07:29 PM, 21st Feb                     Chanting Sun                    just this issue           07:29 PM, 21st Feb                     Chanting Sun                    nothing else           07:29 PM, 21st Feb                     Chanting Sun                    thank u soo much           07:30 PM, 21st Feb                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:30 PM, 21st Feb                     Chanting Sun                    same to u           07:30 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2135789