Subject: Ticket Assigned - return
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 21 Feb 2021 13:16:20 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return Rolling Pizza                    hi           04:47 PM, 21st Feb                     Rolling Pizza                    today i have collected my order #6274716764 from store           04:49 PM, 21st Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:50 PM, 21st Feb                     Rolling Pizza                    order with a promotion code 40% on 200 SR or more. if i would like to return 2  items 2 jackets from this order because of size issue what will be the refunded amount what will happen to  the discount applied to the non returned items           04:50 PM, 21st Feb                     Rolling Pizza                    hello fatma           04:51 PM, 21st Feb                     Rolling Pizza                    today i have collected my order #6274716764 from store           04:51 PM, 21st Feb                     Rolling Pizza                    this order with a promotion code 40% on 200 SR or more. if i would like to return 2  items( 2 jackets) from this order because of size issue what will be the refunded amount what will happen to  the discount applied to the non returned items           04:52 PM, 21st Feb                   fatma                   In the meantime, an exchange is not available at www.splashfashions.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splash) store across KSA.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:53 PM, 21st Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:55 PM, 21st Feb                     Rolling Pizza                    yes           04:55 PM, 21st Feb                     Rolling Pizza                    but you not answered  my question ?           04:56 PM, 21st Feb                   fatma                   till me the items so i would be able to check then i will inform you           04:57 PM, 21st Feb                     Rolling Pizza                    #6274716764 this is my order number           04:58 PM, 21st Feb                   fatma                   what is the items you would like to return?           05:00 PM, 21st Feb                     Rolling Pizza                    i am talking about the refund issue and the promotion code i used during this purchase. the there were a discount on my whole order so if i am going to returns 2 item (2 jackets ) in this order ... what will happen to the discount applied to the non returned items ....you got my point           05:00 PM, 21st Feb                   fatma                   the amount you paid will be refunded to you but the code will not be refunded on the items           05:07 PM, 21st Feb                   fatma                   Is there anything else i can help you with?           05:07 PM, 21st Feb                     Rolling Pizza                    i know it will not be refunded in returned item ...i am asked about the discount on non returned items           05:08 PM, 21st Feb                   fatma                   nothing is gonna change for the other items           05:11 PM, 21st Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:12 PM, 21st Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:15 PM, 21st Feb                     Rolling Pizza                    ok           05:15 PM, 21st Feb                   fatma                   stay safe           05:15 PM, 21st Feb                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:15 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2134988