Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Feb 2021 08:29:03 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation Galloping  Fire                    8236422280           12:13 PM, 21st Feb                     Galloping  Fire                    8236380523           12:13 PM, 21st Feb                     Galloping  Fire                    That is the order number           12:14 PM, 21st Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:17 PM, 21st Feb                     Galloping  Fire                    Can you please check my order           12:18 PM, 21st Feb                     Galloping  Fire                    As mentioned above           12:18 PM, 21st Feb                   fatma                   Could you please allow me 2 minutes to check your order details?           12:18 PM, 21st Feb                     Galloping  Fire                    Yes please           12:18 PM, 21st Feb                   fatma                   We see that you have placed your order on Feb 18, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           12:19 PM, 21st Feb                   fatma                   And it's the same with the order ID 8236422280           12:20 PM, 21st Feb                   fatma                   Is there anything else i can help you with?           12:20 PM, 21st Feb                     Galloping  Fire                    Hope u can expiditr           12:21 PM, 21st Feb                     Galloping  Fire                    as i am regularly ordering           12:21 PM, 21st Feb                     Galloping  Fire                    and only this time it’s is long time i got a notification for pick up           12:21 PM, 21st Feb                   fatma                   i'm really sorry to know this           12:23 PM, 21st Feb                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:23 PM, 21st Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           12:25 PM, 21st Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:28 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2133149