Subject: Ticket Assigned - click and collect
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 19 Feb 2021 15:02:04 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect User                    I am waiting for my order.can you check plz why delay?           06:52 PM, 19th Feb                     User                             06:54 PM, 19th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:54 PM, 19th Feb                   fatma                   Could you please allow me 2 minutes to check your order details?           06:54 PM, 19th Feb                   fatma                   We see that you have placed your order on Feb 17, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           06:55 PM, 19th Feb                   fatma                   Is there anything else i can help you with?           06:55 PM, 19th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           06:59 PM, 19th Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:01 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2125940