Subject: Ticket Assigned - Conversation with Dunking Pen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Feb 2021 12:10:01 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dunking Pen Dunking Pen                    Hi, just wanted to check from last 2 purchases, why shukran points are not added into my card?           03:41 PM, 19th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma,How may I help you?           03:45 PM, 19th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           03:47 PM, 19th Feb                     Dunking Pen                    Hi thr           03:48 PM, 19th Feb                   fatma                   Kindly share your registered email ID for further assistance.           03:49 PM, 19th Feb                     Dunking Pen                    [email-masked]           03:49 PM, 19th Feb                     Dunking Pen                    just wanted to check from last 2 purchase
 s,why shukran points are not added into my card           03:50 PM, 19th Feb                   fatma                   Could you please allow me 2 minutes to check           03:50 PM, 19th Feb                     Dunking Pen                    Sure           03:51 PM, 19th Feb                   fatma                   i'm sorry but could you share with me the last 2 orders numbers to check           03:52 PM, 19th Feb                     Dunking Pen                    Linked mobile no with the card is 0568381573           03:52 PM, 19th Feb                     Dunking Pen                    9633523887,           03:54 PM, 19th Feb                     Dunking Pen                    9633278989           03:54 PM, 19th Feb                     Dunking Pen                    Shared the last two order numbers           03:55 PM, 19th Feb                     Dunking Pen                    ?????           04:00 PM, 19th Feb                     Dunking Pen                    ???     
       04:01 PM, 19th Feb                   fatma                   sorry for the delay           04:02 PM, 19th Feb                   fatma                   i'm going to  check  right now           04:03 PM, 19th Feb                   fatma                   We sincerely apologize for any inconvenience however, as we can check the following order: (9633523887) has been delivered to you on (2/7/21). Please note Shukran Points are credited to your account after 14 days from the date of delivery of the order.           04:04 PM, 19th Feb                     Dunking Pen                    Okey           04:05 PM, 19th Feb                     Dunking Pen                    So probably by 21st the points will be transferred of my 1st order           04:07 PM, 19th Feb                     Dunking Pen                    Thanks for the assistance           04:07 PM, 19th Feb                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  H
 ave a wonderful day.           04:09 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2125268